Technical Account Manager: Coatings & Construction: Flordia

IMCD Group B.V.

5d•Hybrid

About The Position

The Technical Account Manager is a client-facing expert who helps clients use complex products successfully to meet business goals. The role serves as a trusted advisor by providing technical support, proactive problem-solving, training, and strategic product guidance to drive customer satisfaction, retention, and growth. Candidates must live in Florida and be bilingual in Spanish and English. The position is hybrid, rotating between in-office and remote work, and requires reliable internet access. Travel may be up to 50%, including frequent local and out-of-area travel and some overnight trips. The role has no supervisory responsibilities.

Requirements

Bachelor’s degree required; additional related experience may offset the degree requirement.
At least 2 years of sales, technical, laboratory, customer support, or inside sales experience.
Must live in Florida.
Bilingual in Spanish and English.
Strong technical aptitude in relevant products or industries.
Excellent written and verbal communication skills, including the ability to explain technical information to non-technical audiences.
Problem-solving and analytical skills.
Relationship management and interpersonal skills.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.
Strong time management and prioritization skills.
Reliable internet access.
Ability to travel up to 50%, including frequent local and out-of-area travel and occasional overnight travel.

Nice To Haves

A degree in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or a related technical field.
Experience selling chemical or technical products.
Experience with distribution sales.
Experience with Salesforce.

Responsibilities

Serve as the main point of contact for existing core accounts in a designated territory and identify new targets for growth.
Conduct frequent planned visits and interact recurrently with key customers.
Provide technical support, troubleshoot issues, and guide clients on product implementation, configuration, and best practices.
Identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
Support sales efforts by highlighting product features, driving adoption, and identifying upsell and cross-sell opportunities.
Relay customer feedback and insights to development teams to help improve products.
Educate clients on effective product usage, including through dedicated training sessions.
Grow earnings in line with designated sales goals.