Technical Sales Support Specialist (Car Wash)

Kleen-Rite Corp. • Columbia, PA

8h • Onsite

About The Position

Kleen-Rite Corp. is seeking a customer-focused Technical Sales Support Specialist with strong mechanical aptitude and practical equipment troubleshooting experience to support customers and internal teams. This role involves diagnosing car wash equipment issues, identifying correct parts, and guiding customers through solutions to maintain efficient operations. The specialist will collaborate with Sales, Customer Service, and Purchasing to provide technical guidance, product recommendations, and troubleshooting support. While car wash industry experience is preferred, it is not required. Candidates with backgrounds in industrial maintenance, mechanical or electrical service, or equipment repair are encouraged to apply. Key skills include strong troubleshooting abilities, a willingness to learn, and clear communication of technical information. This is an office-based position providing support via phone and email, with opportunities to share knowledge with coworkers. The role requires hands-on knowledge to help customers identify problems, understand options, and keep equipment running. The primary work location is preferred at the Pennsylvania headquarters, but Texas or Missouri locations may also be considered.

Requirements

• Hands-on experience in equipment troubleshooting, industrial maintenance, mechanical or electrical service, equipment repair, or a related technical field.
• Strong mechanical aptitude and a practical, systematic approach to problem-solving.
• Experience troubleshooting equipment involving components such as motors, pumps, sensors, relays, switches, plumbing, or controls.
• Ability to read and interpret technical diagrams, manuals, and parts breakdowns.
• Clear communication skills and the patience to guide customers and coworkers through technical questions.
• Willingness to learn unfamiliar equipment, research issues, and ask questions when needed.
• Strong organizational skills and the ability to manage multiple customer needs and follow through on outstanding issues.
• Basic computer proficiency, including email, spreadsheets, web applications, and business systems.
• Professionalism, reliable attendance, and a strong commitment to customer service and teamwork.

Nice To Haves

• Car wash industry experience is preferred but not required.
• 5+ years of relevant hands-on equipment service, maintenance, or troubleshooting experience.
• Experience owning, operating, managing, servicing, or maintaining a car wash.
• Familiarity with Kleen-Rite products, equipment, and part numbers.
• Experience with PLCs, programming, or automated control systems.
• Experience in parts sales, inside sales, service advising, or equipment technical support.
• Experience training others or explaining technical processes.

Responsibilities

• Support and guide customers and internal team members with technical questions related to car wash equipment, parts, systems, and operations.
• Read and interpret schematics, parts breakdowns, wiring diagrams, manuals, and technical documents.
• Gather information, research potential causes, and guide customers through appropriate troubleshooting steps.
• Recommend practical solutions, replacement parts, upgrades, or corrective actions based on customer needs.
• Provide guidance on mechanical, electrical, plumbing, and controls-related issues within your knowledge and experience.
• Help customers minimize equipment downtime through timely, accurate support and follow-through.
• Work with Sales and Customer Service to answer technical questions and support customer needs.
• Help identify the correct parts and verify compatibility with existing equipment.
• Support quoting and order accuracy by verifying parts, configurations, and technical details.
• Recommend products and equipment solutions that meet customer needs.
• Support customer relationships and sales opportunities through helpful, informed recommendations.
• Serve as an internal technical resource for Sales, Customer Service, and other departments.
• Share product knowledge and provide technical training to internal team members as needed.
• Help develop and maintain troubleshooting guides, technical reference materials, and product documentation.
• Work with coworkers and vendors to research unfamiliar issues and identify solutions.
• Stay current on Kleen-Rite products, vendor equipment, and relevant industry developments.

Benefits

• Monday–Friday Schedule for Work-Life Balance
• Weekly Pay with Direct Deposit
• Employer-funded retirement contributions averaging 8%+ annually – no employee contribution required
• Comprehensive Benefits – Medical, Dental, Vision & More
• Employer-paid life insurance for added peace of mind
• Earn Bonuses by Achieving Company Goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed