Technical Support/Service Desk Specialist

Rivkin Radler LLP • Uniondale, NY

6d • $65,000 - $75,000 • Hybrid

About The Position

Rivkin Radler is hiring a Technical Support/Service Desk Specialist to provide technical assistance to end users and support the firm’s hardware, software, devices, and meeting-room technology. The role also assists with equipment deployment and configuration, user onboarding and offboarding, equipment moves and installations, and assigned internal projects. The position is hybrid, with at least three days per week in the Uniondale office and two days remotely, Monday through Friday from 9:00 a.m. to 5:00 p.m., and includes a rotating on-call schedule. The firm describes the environment as congenial and fast-paced.

Requirements

• At least five years of experience with Windows 11 and Office 365.
• Excellent oral and written communication, organizational, time-management, and interpersonal skills.
• Ability to work both as part of a team and independently.
• Analytical and problem-solving skills to troubleshoot and provide end-user support.
• A helpdesk, systems, or technical support background and ability to work in a fast-paced environment.

Nice To Haves

• Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems.
• An information technology degree or related certifications.

Responsibilities

• Respond to end-user technical problems and follow through until resolution.
• Provide hardware and software support.
• Assist with equipment deployment and imaging, and user configurations.
• Onboard and offboard users.
• Handle equipment moves and installations.
• Provide mobile device support.
• Set up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Benefits

• Medical insurance
• Dental insurance
• Group term life insurance
• Accidental death and dismemberment insurance
• Long-term disability insurance
• Optional term life insurance
• Flexible spending accounts
• Aflac
• 401(k)
• Paid time off
• Referral bonuses
• Paid holidays
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed