Technical Support/Service Desk Specialist

Rivkin Radler • Uniondale, NY

4d • $65,000 - $75,000 • Hybrid

About The Position

The Technical Support/Service Desk Specialist provides end-user technical support in a fast-paced environment. The role supports hardware and software, deployment and imaging, user configurations, onboarding and offboarding, equipment moves and installations, mobile devices, and audio/video meetings in conference rooms. The specialist also participates in internal projects as assigned.

This is a hybrid, full-time position with a Monday–Friday schedule from 9:00 a.m. to 5:00 p.m. Employees work at least three days per week in the Uniondale office and two days remotely, and participate in a rotating on-call schedule. The annualized salary range is $65,000–$75,000; actual pay depends on experience and other job-related factors permitted by law.

Requirements

• At least 5 years of experience with Windows 11 and Office 365.
• Excellent oral and written communication skills.
• Strong organizational, time-management, and interpersonal skills.
• Ability to work both as part of a team and independently.
• Analytical and problem-solving skills to troubleshoot and provide end-user support.

Nice To Haves

• Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems.
• An information technology degree or related certifications.

Responsibilities

• Respond to end-user technical problems and follow through to resolution.
• Provide hardware and software support.
• Assist with deployment, imaging, and user configurations.
• Support user onboarding and offboarding.
• Move and install equipment.
• Provide mobile device support.
• Set up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.
• Participate in a rotating on-call schedule.

Benefits

• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed