Non-Technical Dealer Support Representative (Multilingual)

Polaris•Plymouth, MN

23d

About The Position

At Polaris Inc., the Non-Technical Dealer Support Representative partners with Polaris dealers to help them navigate products, systems, and programs across the business. The representative listens to dealer needs, identifies the appropriate support, and guides dealers toward effective solutions. They share insights from dealer interactions with internal teams to improve processes and decision-making, build rapport with dealership personnel, and represent the dealer’s voice across Polaris. The role offers an opportunity to influence the dealer experience and contribute to continuous improvement. The role requires strong customer service, communication, and problem-solving skills, along with the ability to manage contacts effectively and work across internal teams. Spanish or French bilingual proficiency is preferred. The starting pay range for Minnesota is $22.00 to $29.00 per hour, with eligibility for overtime. Individual pay and placement in the range depend on factors including education, experience, knowledge, skills, and geography.

Requirements

Minimum of two years of B2B or B2C experience.
Strong problem-solving and critical-thinking skills, including the ability to balance complex situations and drive meaningful outcomes.
Ability to prioritize effectively, manage details, and follow through on commitments.
Strong verbal and written communication skills, with the ability to tailor messages to different audiences.
Proficiency with Microsoft Outlook, Office Suite, and SharePoint.

Nice To Haves

Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
Bilingual proficiency in Spanish or French.
Experience with Microsoft CRM, Showcase, and AS400.
Powersports or automotive dealership experience.

Responsibilities

Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.
Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
Use Polaris systems, tools, and vendor resources to identify solutions and ensure interactions meet internal performance metrics.
Coach and advise dealership personnel to support productivity, profitability, and customer experience.
Serve as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.
Develop and propose new approaches to improve dealer sentiment and owner satisfaction.
Share insights from dealer interactions with internal teams to help improve processes and decision-making.
Build rapport with dealership personnel and represent the voice of the dealer across Polaris.

Benefits

Competitive compensation, including a market-leading profit-sharing plan.
Company contributions to the Employee Stock Ownership Plan and discounted employee stock purchases.
Matching contribution to 401(k).
Financial wellness education and consultation.
Health, dental, and vision insurance.
Wellness programs.
Paid time off.
Gym and personal training reimbursement.
Life insurance and disability offerings.
Paid volunteer time off through Polaris Gives.