Technical Support Engineer - Electrical Systems

Mossville•Chillicothe, IL

1d•Onsite

About The Position

RFA Engineering is seeking an entry-level to experienced Technical Support Engineer to work onsite at its customer’s engineering and manufacturing facility in Mossville, Illinois. The role is an escalation point for complex technical issues involving connected equipment, electronic systems, communication networks, and telematics hardware. The engineer will work with experienced engineering staff and collaborate with product support, service engineering, dealers, customers, and cross-functional engineering teams to investigate problems, identify root causes, and coordinate resolutions. This is a full-time position. The stated pay range is $65,000–$80,000, commensurate with experience. Travel within the United States may be required, up to 25%. Visa sponsorship is not available. RFA Engineering provides product development and engineering services, primarily for off-highway equipment, including agricultural, construction, mining, recreational, industrial, and special machines. Its work includes concept development, product design, documentation, problem-solving, simulation, optimization, and testing of components, systems, and complete machines.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Software Engineering, or a related technical field.
One to two years of relevant engineering, technical support, product support, or troubleshooting experience; relevant internship or co-op experience will be considered.
Foundational understanding of structured troubleshooting and root-cause analysis.
Electrical or electronics background and ability to interpret schematics.
Understanding of J1939, Ethernet, Modbus, or similar communication protocols.
General knowledge of embedded electronic systems, computer hardware, and software.
Strong technical communication and documentation skills.
Strong analytical, problem-solving, customer-service, and interpersonal skills.
Ability to work effectively with dealers, customers, and cross-functional engineering teams.
Ability to work onsite in Mossville, Illinois.
Ability to travel within the United States up to 25%.
Visa sponsorship is not available for this position.

Nice To Haves

Experience troubleshooting telematics, connectivity, IoT, or remote-monitoring systems.
Experience supporting mobile equipment, industrial machinery, vehicles, or off-highway equipment.
Familiarity with CAN-based communication networks and diagnostic tools.
Experience investigating technical cases or supporting escalated customer issues.
Ability to use multiple technical data sources and AI-assisted tools during troubleshooting.
Familiarity with embedded software development concepts or programming languages such as C or C++.
Comfort working with test equipment, electronic controllers, wiring, and connected hardware.
Ability to independently manage technical cases while collaborating with engineering subject-matter experts.

Responsibilities

Investigate and resolve escalated technical support cases involving telematics connectivity and electronic systems.
Provide advanced troubleshooting support for issues escalated by customer support teams.
Collaborate with dealers, customers, engineers, and product support personnel to gather information and drive issues toward resolution.
Diagnose problems involving electrical systems, communication networks, embedded controllers, and connected equipment.
Interpret electrical schematics, component data sheets, wiring information, and system documentation.
Analyze system data, diagnostic information, logs, and other technical resources to identify potential root causes.
Troubleshoot communication issues involving J1939, Ethernet, Modbus, and related network protocols.
Reproduce reported issues using available telematics test equipment and engineering tools.
Escalate critical or highly complex issues to appropriate service engineering or product engineering teams.
Document troubleshooting activities, technical findings, corrective actions, and recommended next steps.
Communicate technical information effectively to technical and non-technical stakeholders.
Support continuous improvement efforts involving telematics connectivity, product quality, and customer support processes.