Technical Systems Engineer

Ounce IT LLC•Natick, MA

7d•$80,000 - $110,000•Hybrid

About The Position

OunceIT is seeking an experienced, talented, and motivated Technical System Engineer to join our growing team supporting non-profits, mission-based organizations, and independent schools in Massachusetts. The successful candidate will play a key role in introducing new systems and system changes. They have experience providing end-user/client support and maintaining resilient and secure infrastructure, including on-premise, cloud and hybrid environments. Position Summary You are able and talented in assessing, planning, and executing the successful and timely completion of technical projects either alone or in partnership with others, and are available for escalation from junior technicians. You can contribute to the planning, implementation, oversight, and collaborative co-management of significant infrastructure initiatives, with a focus on minimizing disruption, improving reliability, maintaining secure and supportable configurations, and ensuring each environment remains stable, resilient, and aligned with client needs as they evolve.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Networking Engineering, Information Systems, or a related technical discipline, and/or 6 years of relevant experience, ideally in a consulting or MSP environment.
Maintaining both physical and virtual hosts in environments of various scope and scale, from single office to multi-building campus environments.
Proven experience in sustaining server infrastructure and hands-on experience in troubleshooting and maintaining on-prem and hybrid server environments.
Proven administration of current virtualization platforms (Hyper-V, VMware, etc.) and understanding of related best practices (backups, HA, DR, etc.)
Experience administering Windows Server environments, including services such as Active Directory, DNS, DHCP, print management, Exchange, GPO, file services, MySQL, etc.
Experience in sustaining network systems in support of server, storage, and other on-premise infrastructure.
Experience working with different teams across disciplines to ensure robust solutions that can be supported by multiple parties.
Proficient in technical change management practices to reduce risk, prevent avoidable outages, and ensure changes to critical systems are executed in a controlled, well-documented way.
Strong customer service skills, with both in-person and remote situations
Demonstrable project/process management background and experience in a technical environment.
Strong time-management, organization, leadership, and administrative skills, and the ability to manage competing priorities.
Ability to balance working autonomously while also working as a member of a larger team.

Nice To Haves

6+ years of experience keeping client-facing IT environments running with minimal interruption.
Enthusiastic technology professional.
Excited by the unknown, embracing messy situations and moving them to a stable solution.
Appreciates that all systems are connected, and leverages that idea to build even better solutions.
Appreciates the simple yet resilient, scalable, maintainable solution just as much as the fancy solution with the newest features.
Values teamwork and thrives in an environment where all viewpoints are heard.
Relishes opportunities to teach more junior team members and looks forward to learning the latest technologies.

Responsibilities

Provides regularly scheduled preventative maintenance, checks, and services on server and network environments, including software updates, firmware patches, and security patches in virtual and physical environments. Is proactive in researching changes to identify their potential impact in the relevant environment.
Tracks data on End-of-Service and End-of-Life from vendors and communicates with others to keep equipment current and supported.
Addresses security and vulnerability threats for known issues and responds to and mitigates emergent issues.
Maintains neat, orderly server closets and other IT infrastructure areas at assigned client sites.
Maintain secure, high-performing client environments across on-premises, cloud, and network infrastructure.
Administer server, storage, virtualization, and backup systems to meet operational and growth needs.
Manage and troubleshoot network infrastructure, including routers, firewalls, and wireless services.
Monitor performance and investigate alerts to improve infrastructure stability and user experience.
Manage cloud platforms such as Google Workspace and Microsoft 365, with a focus on configuration and health.
Support identity and access management, including SSO, MFA, and directory synchronization.
Administer MDM platforms to manage the lifecycle and security of macOS, Windows, and mobile devices.
Enforce security controls, including patching, encryption, and vulnerability remediation.
Maintain integrations between SaaS platforms and business systems using standard protocols and APIs.
Develop and maintain technical documentation, diagrams, and operational runbooks.
Collaborate with clients and vendors to provide technical guidance and prioritize improvements.
Provide direct, responsive support to clients to resolve technical issues and maintain the stability of the technical environment.