Technical Service Systems Engineer

United Regional•Wichita Falls, TX

About The Position

The Technical Service Systems Engineer serves as a lead subject matter expert in one or more technical specialties, providing advanced technical expertise and project management in a multi-vendor, multi-platform hospital health system environment. The role supports operating systems, networks, email, databases, and servers; identifies product development needs; develops solutions; and resolves system problems. The engineer may direct the department’s operating systems and network systems when coordinators or managers are unavailable. The posting describes two possible infrastructure specialties. The IT Infrastructure Engineer designs, provisions, maintains, and manages enterprise IT solutions, including server and virtual-server administration, data-center infrastructure, system upgrades, backup and restore, and related services. The Network Infrastructure Engineer designs, provisions, maintains, and manages enterprise networking and storage solutions, including cloud networking, firewalls, network performance, compliance, and network projects. The role primarily works 8 a.m. to 5 p.m., Monday through Friday, but may require additional hours, including weekends, and participation in an assigned on-call rotation. Physical demands include lifting over 25 pounds, walking and climbing, and extended periods of sitting or walking depending on duties.

Requirements

High school diploma or equivalent required.
Must communicate effectively in English, verbally and in writing.
Extensive technical experience in Information Systems at varying levels of sophistication, including operating system software and hardware such as PCs, networks, and servers.
Experience with scripting, such as PowerShell, VBS, or batch files.
Ability to coach, train, and lead less experienced technical analysts in network and operating system methodologies.
Ability to conduct cost analysis for software tools and hardware projects.
For the IT infrastructure specialty: configure and maintain Microsoft Server (2012, 2016, 2019, or 2022), Active Directory, Group Policy, DNS, DHCP, SQL, IIS, WSUS, and PowerShell.
For the IT infrastructure specialty: configure and maintain Microsoft 365, including Azure AD, Azure App Deployment SSO, Exchange Hybrid, SharePoint, Teams, and OneDrive.
For the IT infrastructure specialty: advanced understanding of VMware vSphere virtual environments, including hardware expansion planning and disaster recovery.
For the IT infrastructure specialty: configure and maintain SANs and NAS, including HBAs and fiber channel switches.
For the IT infrastructure specialty: configure and maintain enterprise faxing and printing.
For the network infrastructure specialty: proficiency with Cisco enterprise routers and switches and Cisco Meraki wireless solutions.
For the network infrastructure specialty: proficiency with network firewalls and network design and architecture for maintaining a secure environment.
For the network infrastructure specialty: configure and maintain remote access and VPN security firewalls, including SonicWall.
For the network infrastructure specialty: configure and maintain a Citrix environment, including vApp and ADC/NetScaler.
Ability to distinguish between numbers and symbols; hand-eye coordination and manual dexterity; and corrected vision and hearing in the normal or near-normal range.
Ability to walk and climb to accomplish tasks and to sit and/or walk for extended periods depending on duties.
May be expected to lift over 25 pounds.
Able to work additional hours as needed, including weekends, and participate in an on-call rotation.

Nice To Haves

Bachelor of Science degree in Information Systems, Computer Science, Business Administration, or a related subject; work experience may be considered as a substitute.
Experience with Veeam Backup and Replication.
Experience with cloud solutions and integrations such as AWS and Azure.

Responsibilities

Serve as the lead subject matter expert in one or more specialty areas and provide technical expertise and project management.
Identify product development needs, develop solutions, and resolve system problems supporting the hospital health system.
Command the department’s operating systems and network systems when coordinators or managers are absent.
Coach, train, and lead less experienced technical analysts in network and operating system methodologies.
Conduct cost analyses for software tools and hardware projects and make recommendations that positively affect hospital services.
Design, provision, maintain, and manage enterprise IT solutions, including server and virtual-server administration.
Evaluate business needs and resource requirements and prioritize implementations with multiple teams and vendors.
Manage systems and determine installation priorities for upgrades and releases to preserve system integrity and minimize downtime.
Perform routine data-center maintenance, including software patches, operating system updates, security fixes, and firmware upgrades.
Design, provision, maintain, and manage enterprise networking and storage solutions.
Manage cloud-based network solutions, including Azure and AWS.
Oversee firewall configurations and network security protocols.
Monitor network performance and troubleshoot issues.
Conduct network assessments and audits to ensure compliance with organizational policies.
Assist in preparing budget documents for network projects.
Lead multiple concurrent network projects and manage user expectations.
Ensure systems perform properly and meet user expectations.
Perform other tasks and responsibilities as directed by a manager or director.
Participate in an assigned on-call rotation and be available as needs arise.