Technical Service Systems Engineer

United Regional•Wichita Falls, TX

About The Position

The Engineer, Technical Services serves as a lead subject matter expert in one or more specialty areas, providing highly technical expertise and project management in a multi-vendor, multi-platform hospital health system. The role supports major operating systems, networks, email, databases, and servers; identifies product development needs; develops solutions; and resolves system problems. The engineer may command the department’s operating and network systems when coordinators or managers are absent. The posting describes two specialty areas: IT Infrastructure Engineer and Network Infrastructure Engineer. The IT Infrastructure specialty focuses on designing, provisioning, maintaining, and managing enterprise IT solutions, including physical and virtual server administration and data-center infrastructure. The Network Infrastructure specialty focuses on enterprise networking and storage solutions, cloud-based network services, firewall configurations, network security, performance monitoring, assessments, and concurrent network projects.

Requirements

High school diploma or equivalent required.
Must communicate effectively in English, verbally and in writing.
Extensive technical experience in Information Systems at various levels of sophistication, including operating system software and hardware such as PCs, networks, and servers.
Experience with scripting, such as PowerShell, VBS, or batch files.
For the IT Infrastructure specialty: configure and maintain Microsoft Server (2012, 2016, 2019, 2022), Active Directory, Group Policy, DNS, DHCP, SQL, IIS, WSUS, and PowerShell.
For the IT Infrastructure specialty: configure and maintain Microsoft 365 services, including Azure AD, Azure App Deployment SSO, Exchange Hybrid implementation, SharePoint, Teams, and OneDrive.
For the IT Infrastructure specialty: advanced understanding of virtual environments such as VMware vSphere, including planning hardware expansion and disaster recovery.
For the IT Infrastructure specialty: manage backup and restore operations for virtual and physical environments.
For the IT Infrastructure specialty: configure and maintain SANs and NAS, including HBAs and fiber channel switches.
For the IT Infrastructure specialty: configure and maintain enterprise faxing and printing.
For the Network Infrastructure specialty: proficiency with Cisco enterprise routers and switches and Cisco Meraki wireless solutions.
For the Network Infrastructure specialty: proficiency with network firewalls and network design and architecture for maintaining a secure environment.
For the Network Infrastructure specialty: configure and maintain remote access VPN security firewalls using SonicWall.
For the Network Infrastructure specialty: configure and maintain a Citrix environment, including vApp and ADC/NetScaler.
Be available to work additional hours as needed, including weekends, and participate in the assigned on-call rotation.

Nice To Haves

Bachelor of Science degree in Information Systems, Computer Science, Business Administration, or a related subject; work experience may be considered as a substitute for a degree.
For the IT Infrastructure specialty, experience with Veeam Backup and Replication.
For the Network Infrastructure specialty, experience with cloud solutions and integrations such as AWS and Azure.

Responsibilities

Serve as a lead subject matter expert in one or more technical specialty areas and provide technical expertise and project management.
Support operating systems, networks, email, databases, and servers in a multi-vendor, multi-platform environment.
Identify product development needs, develop solutions, and resolve system problems supporting the hospital health system.
Command the department’s operating systems and network systems when coordinators or managers are absent.
Coach, train, and lead less experienced technical analysts in network and operating system methodologies.
Conduct cost analysis for software tools and hardware projects and make recommendations that positively impact hospital services.
Design, provision, maintain, and manage enterprise IT solutions, including server and virtual server administration.
Evaluate business needs and resource requirements, and prioritize projects with multiple teams and vendors for system implementations.
Manage systems and determine installation priorities for upgrades and system releases to preserve system integrity and minimize downtime.
Perform routine data-center infrastructure maintenance, including software patches, operating system updates, security fixes, and firmware upgrades.
Design, provision, maintain, and manage enterprise networking solutions and enterprise storage.
Manage cloud-based network solutions, including Azure and AWS.
Oversee firewall configurations and network security protocols.
Monitor network performance and troubleshoot issues.
Conduct network assessments and audits to ensure compliance with organizational policies.
Assist in developing budget documents related to network projects.
Lead multiple concurrent network projects and manage user expectations.
Ensure systems perform properly and meet user expectations.
Perform other tasks and responsibilities as directed by a manager or director.
Participate in an assigned on-call rotation and be available as needs arise during the rotation.