Technical Support Specialist

Core Managed•Fairfax, VA

24d•$46,000 - $52,000•Onsite

About The Position

Core Managed is hiring a junior-level IT professional to provide Level 1 support for incoming issues in a fast-paced environment. The role involves working hard, communicating with people daily, developing relationships with clients and staff, and supporting clients as part of a collaborative team. The specialist will be assigned to work at a client location while also working with the Core Managed team to support its clients. The position offers exposure to advanced technologies, including cloud and cybersecurity, and opportunities to learn alongside senior team members and progress toward promotion.

Requirements

Associate degree required; bachelor's degree preferred.
Reliable vehicle.
Pass a drug test and background check.
Focus and ability to avoid distractions.
Persistence in problem solving.
Humility to ask for necessary help and support.
Commitment to high-quality work and ownership of assigned tasks.
Ability to adapt quickly and learn quickly.
Punctuality and a clean business appearance.
Desire to help others.
Time management skills.
Ability to develop relationships with clients and internal staff.
Ability to follow processes and identify possible improvements.
Exemplary written and verbal communication skills.

Responsibilities

Provide Level 1 support for incoming IT issues.
Work at an assigned client location while collaborating with the team to support clients.
Develop relationships with clients and internal staff.
Take ownership of assigned tasks and deliver high-quality work.
Follow established processes and identify possible improvements.
Occasionally work evenings and weekends.