Technical Product Support Specialist - Pumps and Plumbing
About The Position
Grainger is hiring a Technical Product Support (TPS) Specialist focused on industrial pumps and plumbing systems. The specialist assists customers by telephone in a fast-paced call center environment, helping select appropriate products, providing post-sales support, and answering product application and troubleshooting questions across a large range of Grainger products. The role reports to the Manager, TPS Customer Experience. The successful candidate has hands-on experience installing, maintaining, troubleshooting, and repairing pumps and plumbing products and systems. Relevant product knowledge includes centrifugal and positive displacement pumps; wastewater removal; chemical and food processing; HVAC pumping systems; and installation, repair, and maintenance of pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures. The schedule is 10:30 a.m.–7:00 p.m. CST, Monday through Friday. The posting describes the position as onsite in its work-location field, while the position details also describe it as remote work from home.
Requirements
- At least 5 years of relevant job experience or hands-on field experience installing, maintaining, troubleshooting, and repairing pumps and plumbing products and systems.
- Proficiency using computers and navigating multiple applications at the same time with multiple screens or dual monitors.
Responsibilities
- Communicate with external customers, including end-users, maintenance technicians, and contractors, and internal customers, including parts and sourcing specialists, sales, and store team members.
- Provide technical product support by telephone, using multiple computer programs and applications simultaneously to identify solutions and document conversations.
- Navigate websites, conduct web searches, and search for products using the Grainger online catalog.
- Follow established processes and the published schedule when customer need is greatest to support customers and exceed expectations.
- Use industry experience, formal vendor training, and on-the-job learning to achieve and maintain technical expertise in Grainger products.
- Capture and forward product feedback to product teams based on interactions with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance coverage starting on day one.
- Six free sessions each year with a licensed therapist.
- 18 paid time off days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
