Product Engineer - Pumps

Pentair•Apex, NC

About The Position

Pentair is hiring a Product Engineer - Pumps to join its Apex, North Carolina team. The role serves as a technical resource to Product Management, Sales, Customer Service, Operations, and Engineering teams. The engineer supports customers, improves product quality and reliability, accelerates root cause investigations, and helps develop technical capability across the organization. The position reports to the Product Line Leader - Pumps. The role provides technical support for assigned Pentair Pool product categories, including diagnosing field issues, recommending corrective actions, supporting customer visits, and handling technical escalations. It also supports Product Management by assessing technical feasibility and customer value for product opportunities, enhancements, and design changes, and by reviewing documentation and analyzing product performance. The engineer partners with manufacturing and quality teams on field failures, root cause analyses, and corrective actions; identifies recurring issues and recommends product, process, or supplier improvements; and conducts competitive product teardowns and technical evaluations. The position also develops technical documentation and troubleshooting guidance, supports training, and assists with factory projects, component evaluations, validation, sustaining engineering, and other cross-functional projects.

Requirements

Bachelor of Science in Electrical Engineering, Mechanical Engineering, or a related engineering discipline.
At least 5 years of experience in pool equipment, electromechanical systems, connected products, water treatment, heating, or related product categories.
Strong understanding of product system design, performance, controls, manufacturing processes, and field application requirements.
Demonstrated experience with root cause analysis, product troubleshooting, and quality improvement initiatives.
Ability to communicate complex technical concepts to non-technical audiences.
Experience working directly with customers, service organizations, and manufacturing teams.
Strong problem-solving skills and ability to operate independently in a part-time advisory capacity.
Experience conducting competitive benchmarking and product teardowns.

Nice To Haves

Electromechanical experience preferred.
Familiarity with applicable regulatory, safety, and certification requirements for North American product markets preferred.

Responsibilities

Serve as a subject matter expert for assigned Pentair Pool product categories and respond to technical inquiries from Sales, Customer Service, Service Teams, distributors, and customers.
Diagnose field issues and recommend corrective actions to improve customer satisfaction and product performance.
Support customer visits, troubleshooting efforts, and technical escalations as required.
Provide technical expertise to Product Management and help translate market needs into technical specifications.
Evaluate product opportunities, feature enhancements, and design changes for technical feasibility and customer value.
Support documentation reviews, technical specifications, and product performance analyses.
Partner with manufacturing and quality teams to investigate field failures and product issues.
Lead or support root cause analyses and corrective action activities.
Identify recurring issues and recommend product, process, or supplier improvements to improve reliability and reduce warranty costs.
Conduct competitive product teardowns and technical evaluations; document competitive insights, design approaches, strengths, weaknesses, and emerging technologies.
Provide recommendations to support product roadmaps and differentiation strategies.
Develop technical documentation, troubleshooting guides, and best practices to preserve organizational knowledge.
Support technical training for internal teams, distributors, and customers as needed.
Assist with factory projects, component evaluations, validation activities, and sustaining engineering initiatives.
Support special projects and cross-functional activities as business needs require.