Technical Product Suppt Specialist
About The Position
Grainger is hiring a Technical Product Support (TPS) Specialist for its pumps and plumbing product support team. The specialist assists customers by telephone with product selection, post-sales support, product application questions, and troubleshooting across a large range of Grainger products. The role involves working with external customers and internal teams, using multiple computer programs and applications simultaneously to find solutions and document conversations, and building and maintaining technical product expertise through industry experience, vendor training, and on-the-job learning.
Requirements
- At least 7 years of relevant job experience or hands-on field experience involving installation, maintenance, troubleshooting, and repair of electrical or lighting systems, wiring, and controls.
- Experience with industrial controls and automation.
- Proficiency using computers and navigating multiple applications simultaneously, including on multiple screens or dual monitors.
Responsibilities
- Communicate with external customers, including end-users, maintenance technicians, and contractors, and internal customers, including parts and sourcing specialists, sales, and store team members.
- Provide technical product support by telephone, using multiple computer programs and applications simultaneously to identify solutions and document conversations.
- Navigate websites, conduct web searches, and search for products using Grainger’s online catalog.
- Follow established processes and published schedules to support customers when their needs are greatest and help exceed customer expectations.
- Use industry-related experience, formal vendor training, and on-the-job learning to achieve and maintain technical expertise on Grainger products.
- Capture and forward product feedback to product teams based on interactions with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- 18 paid time off days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
