Technical Product Documentation Specialist
About The Position
CCC Intelligent Solutions is hiring a Product Documentation Specialist for a new Product Documentation and Structured Knowledge function. The role focuses on improving the quality, consistency, and usability of product knowledge across the organization. The specialist writes release notes, changelogs, and product documentation for assigned product teams and helps establish standards, templates, and workflows for scalable documentation practices. The position works closely with Product, Engineering, Product Operations, Design, and downstream teams to communicate product changes clearly and accurately, in alignment with approved source material. The role supports the full documentation lifecycle, from intake and drafting through review, approval, publication, maintenance, and retirement. It also connects release documentation with quarterly launch readiness, including launch gates, scope, Jira inputs, and stakeholder reviews. The specialist uses AI-assisted tools to support drafting, comparison, summarization, and gap-finding, while checking outputs against approved source material and responsible AI practices. Content that may need Legal, Privacy, Security, or AI Trust review must be flagged before publication. CCC describes itself as a cloud platform serving the property and casualty insurance economy and says its technologies support businesses across insurance, repair, automotive, parts, and related industries. The company highlights employee development, inclusion, collaboration, and competitive compensation and benefits. The position is bonus and/or commission eligible, and a video interview is required; interview transcripts are retained and may be reviewed by CCC and its recruiters.
Requirements
- Experience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples are required.
- Strong audience judgment and ability to translate technical detail into clear, audience-appropriate content.
- Excellent written communication skills, including precise and concise writing that maintains accuracy under deadline.
- Ability to create structure in a developing function and work effectively in a fast-moving, cross-functional environment.
- Experience using Jira and Confluence, including understanding how product and engineering teams track work and maintain structured knowledge.
- Practical experience using AI-assisted writing, summarization, and search tools, with judgment to validate accuracy, tone, completeness, and source alignment.
- Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.
Nice To Haves
- Familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture.
- Experience documenting complex B2B SaaS solutions in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments.
Responsibilities
- Write, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear and accurate communications for internal, customer-facing, and external audiences.
- Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.
- Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.
- Support the documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
- Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.
- Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.
- Use AI-assisted tools for drafting, comparison, summarization, and gap-finding, validating outputs against approved source material and responsible AI practices.
- Flag content that may require Legal, Privacy, Security, or AI Trust review before publication.
Benefits
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
- Competitive compensation and benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
