Technical Product Documentation Specialist

CCC Intelligent Solutions • Chicago, IL

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About The Position

CCC Intelligent Solutions is hiring a Product Documentation Specialist for a new Product Documentation and Structured Knowledge function. The role focuses on improving the quality, consistency, and usability of product knowledge across the organization. The specialist writes release notes, changelogs, and product documentation for assigned product teams and helps develop standards, templates, and workflows for scalable documentation practices. The role works closely with Product, Engineering, Product Operations, Design, and downstream teams to communicate product changes clearly and accurately, based on approved source material.

The specialist supports documentation from intake through drafting, review, approval, publication, maintenance, and retirement. They apply and help evolve documentation governance practices, using Confluence as the canonical source, and connect release documentation with quarterly launch readiness. AI-assisted tools are used to support drafting, comparison, summarization, and gap-finding, with all content validated against approved sources and responsible AI practices. The role flags content that may need Legal, Privacy, Security, or AI Trust review before publication.

The stated salary range is $62,623.97–$75,000.00. The position is bonus and/or commission eligible.

Requirements

• Experience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples are required.
• Strong audience judgment and ability to translate technical detail into clear, audience-appropriate content.
• Excellent written communication skills, including precise, concise writing that maintains accuracy under deadline.
• Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.
• Experience using Jira and Confluence, including understanding how product and engineering teams track work and maintain structured knowledge.
• Practical experience using AI-assisted writing, summarization, and search tools, with judgment to validate accuracy, tone, completeness, and alignment with sources.
• Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.

Nice To Haves

• Familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture.
• Experience documenting complex B2B SaaS solutions in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments.

Responsibilities

• Write, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences.
• Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.
• Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.
• Support the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
• Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.
• Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.
• Use AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating outputs against approved source material and responsible AI practices.
• Flag content that may require Legal, Privacy, Security, or AI Trust review prior to publication.

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan
• Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed