Technical Support Jobs

About The Position

Requirements

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience
• All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.
• Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization.
• Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

Nice To Haves

• Knowledge of repair of HPLC PDA and mass spectrophotometer (MS) instruments
• Familiarity with CMMS software

Responsibilities

• Install, calibrate, maintain, qualify and repair laboratory instruments (e.g., HPLC, GC, thermometers, osmometers, KF titrators, FTIR, pH, etc.)
• Collaborate with scientists to determine source of error when systems malfunction, initiate repair tickets with vendors where applicable
• Enter and manage data in calibration and maintenance software
• Assists with vendor scheduling and communications; escort vendor technicians while onsite performing services
• Help track metrics for laboratory instruments (e.g., repair downtimes, % on-time completion, defects)
• Adhere to GxP regulations by following SOPs, protocols, maintaining accurate documentation, and ensuring quality control
• Follow safety procedures for proper handling and disposal of laboratory waste where applicable
• Complete all required training and meet individual job requirements
• Contribute to overall compliance and continuous improvement of laboratory systems

Benefits

• health
• life
• retirement
• flexible time off