Technical Support Specialist

Core Managed•Fairfax, VA

22d•Onsite

About The Position

Core Managed is seeking a junior-level IT technician to provide Level 1 support for incoming issues. The role is fast-paced and involves helping non-technical users, building relationships with clients and internal staff, and working as part of a team. The specialist will be assigned to a client location while also working with the Core Managed team to support its clients. The position offers exposure to advanced, current cloud and cybersecurity technologies and opportunities to learn alongside senior team members, with a path for promotion. The position is based in the office in Fairfax, Virginia. Candidates should be comfortable working hard and speaking with people every day. Occasional evening and weekend work may be required. The role is full-time and salaried, with a stated salary of $46,000–$52,000.

Requirements

An associate degree is required; a bachelor's degree is preferred.
Reliable vehicle.
Must pass a drug test and background check.
Focus and ability to avoid distractions.
Persistence in problem solving and humility to ask for necessary help and support.
Commitment to high-quality work and ownership of assigned tasks.
Ability to adapt and learn quickly.
Punctuality and a clean business appearance.
Desire to help others and ability to develop relationships with clients and internal staff.
Time management skills and ability to follow processes and identify possible improvements.
Exemplary written and verbal communication skills.

Nice To Haves

Bachelor's degree.

Responsibilities

Provide Level 1 support for incoming IT issues.
Help non-technical users and develop relationships with clients and internal staff.
Work at an assigned client location and with the team to support Core Managed's clients.
Take ownership of assigned tasks and deliver high-quality work.
Persist in problem solving, ask for help when needed, and adapt quickly.
Follow established processes and identify possible improvements.
Learn and work with technologies including servers, networking, firewalls, Hyper-V, Microsoft 365, Azure, Exchange, Active Directory, and cybersecurity.