Virtual Technical and Sales Support Representative - Remote - TP90567

VetJobs

21d•Remote

About The Position

Teleperformance is hiring a remote Technical Support Representative to provide front-line, first-level technical assistance to consumers using a client’s high-speed internet services and devices. The role focuses on delivering an exceptional customer experience by troubleshooting internet connectivity and performance, operating system, PC, browser, and device issues; resolving problems promptly; and managing trouble tickets. The position is available to eligible military-affiliated job seekers. Employment is limited to people located in the states listed in the job posting. Work-from-home arrangements require a dedicated workspace near the router and a qualifying hardwired internet connection, with proof of internet speed required. The representative should demonstrate product knowledge, patience, courtesy, a positive attitude, and a commitment to resolving customer concerns—ideally on the first call. The role also requires meeting assigned schedules and time frames, following company policies and management directives, and working within a structured schedule that may include a variety of shifts. Teleperformance describes itself as a global digital business services company with more than 500,000 employees speaking more than 300 languages. It highlights a collaborative environment and opportunities for employees to grow.

Requirements

Be over 18 years of age.
Have a dedicated workspace near the router to support a hardwired Ethernet connection.
Have internet service with at least 15 Mbps download speed, at least 10 Mbps upload speed, and ISP latency under 50 ms.
Provide proof of internet speed.
Internet service cannot be satellite, mobile data or hotspot, P2P, or VPN.
Ability to follow established procedures and provide customer service.
Ability to collaborate with team members, supervisors, and support departments.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks, work under pressure, remain focused, and make informed decisions.
Ability to work independently and multitask.
Ability to work within a structured schedule that includes a variety of shifts.
Comfort with desktop computer systems and familiarity with personal computers, operating systems, software, and computer terminology are preferred by the posting.

Nice To Haves

High school diploma or equivalent.
Comfort with desktop computer systems.
Proven oral and written communication skills.
Familiarity with personal computers, operating systems, software, and computer terminology.
Demonstrated problem-solving skills.
Ability to work independently and multitask.

Responsibilities

Provide front-line, first-level technical assistance to consumers.
Support client-specific high-speed internet services and provide an exceptional customer experience.
Troubleshoot and resolve technical problems in a fast-paced, customer-facing environment.
Assist with client service and device issues, including internet connectivity and performance troubleshooting.
Triage customer needs and apply required resolution techniques for client-specific services and devices.
Provide in-scope support for internet service and connectivity issues involving operating systems, PCs, and browser configurations.
Demonstrate advanced product knowledge and resolve customer issues, aiming to resolve them on the first call whenever possible.
Open and manage trouble tickets for user, data network, and operating system issues.
Treat customers patiently, courteously, and in a friendly manner, while maintaining a positive attitude.
Address technical problems promptly and complete assignments within expected time frames.
Adhere to assigned work schedules, management directives, and company policies.