Technical Customer Support Representative - Onsite

Teleperformance • Brownsville, TX

4d • Onsite

About The Position

This on-site role in Brownsville, Texas serves as a primary point of contact for clients, managing inbound and outbound communications and resolving technical inquiries using web-based tools. The representative provides first-level technical assistance for client-specific high-speed internet services and devices, troubleshooting connectivity, performance, operating system, PC, and browser configuration issues. The position operates in a fast-paced, customer-facing environment and focuses on delivering a positive customer experience, resolving issues efficiently, and completing assigned work within expected time frames.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to collaborate with team members, supervisors, and support departments.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to think critically and make informed decisions quickly.
• Willingness to accept feedback, adapt to evolving policies, and work a structured schedule that includes a variety of shifts.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Provide front-line, first-level technical assistance to consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Troubleshoot and resolve technical problems in a fast-paced, customer-facing environment.
• Assist with troubleshooting, triage, and resolution of client service, device, internet connectivity, and performance issues.
• Provide in-scope support for internet service and connectivity issues involving operating system, PC, and browser configuration.
• Demonstrate product knowledge and work to resolve customer issues on the first call whenever possible.
• Open and manage trouble tickets for user, data network, and operating system issues.
• Treat customers patiently, courteously, and in a friendly manner while maintaining a positive attitude.
• Complete assignments and resolve technical problems within expected time frames.
• Adhere to work schedule assignments, management directives, and TP policies.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs, health and personal time off, and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED