Business Support Specialist, Technical Writer
About The Position
The Business Support Specialist, Technical Writer works with a global team to define, manage, and control documents, training tools, visual aids, forms, and templates within a standardized document system. The role works with subject matter experts (SMEs) to create simplified work instructions, playbooks, and quality alerts using client SOPs and QABs. Reporting to the Quality Department, the position supports Program Management and Leadership Teams, assists with internal audits, and helps confirm readiness using internal audit templates in support of Pandora requirements. Occasional travel is required. The role coordinates SOP updates and annual document reviews, audits documented SOPs against SWIs for accuracy, manages standardized work instructions and related documentation, and prepares drafts for SME approval. It tracks document updates through closure, coordinates meetings, communicates documentation status to leadership, and supports the quality team with internal audits. The work is performed in a mixed office and operational environment.
Requirements
- In-depth understanding of Level 1 and Level 2 documentation.
- 1–2 years of related experience.
- Proficiency in organizational skills, language and mathematical technical writing, and computer applications.
- Ability to work as part of a team and communicate successfully with varied audiences.
- Ability to manage multiple projects, execute work, and prioritize as demand dictates.
- Professional, career-driven, and detail-oriented approach with strong computer skills.
- Ability to prepare detailed operational work instructions and coordinate with SMEs for approvals and updates.
- Minimum A.A./A.S. degree or equivalent hands-on experience.
Nice To Haves
- Project management experience.
- Microsoft Office and G Suite expertise.
Responsibilities
- Coordinate alignment regarding SOP updates.
- Manage the timeliness of annual document reviews in accordance with customer requirements.
- Work with SMEs to audit documented SOPs against SWIs for accuracy.
- Control standardized work instructions, quality alerts, safety alerts, visual aids, and playbooks in accordance with document control procedures.
- Receive client SOPs and organize their transfer to SWI templates.
- Write simplified SWIs using SOPs.
- Update SWIs in collaboration with site leadership, SMEs, and operations leaders.
- Support teams in writing playbooks for leadership roles and/or programs.
- Submit drafts to SMEs for approval.
- Track document update closure to support timely implementation.
- Use office applications to develop and manage technical writing and document control.
- Coordinate internal meetings with relevant regional and site parties as needed.
- Understand reporting and effectively communicate documentation status to leadership.
- Support the quality team with internal audits.
- Assist with readiness confirmation using internal audit templates in support of Pandora requirements.
- Perform other duties as deemed necessary by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
