Technical Support Jobs

About The Position

Requirements

• Experience troubleshooting mechanical, electrical, or electronic components such as gears, motors, processors, or similar equipment.
• Strong problem-solving and logical-thinking skills.
• Excellent verbal and written communication skills.
• Ability to translate complex technical information into simple, practical guidance.
• A positive, customer-focused approach.
• Strong organization and the ability to manage multiple priorities.
• Professionalism when working with demanding customers or difficult situations.
• Ability to think quickly, assess a situation, and make sound decisions.
• Proficiency with Microsoft Office Suite.
• Ability to lift up to 50 pounds.

Responsibilities

• Help B2B customers diagnose and resolve product performance issues remotely.
• Troubleshoot gears, motors, processors, electronics, and related components.
• Explain technical information in a clear, easy-to-understand way.
• Determine the appropriate next steps based on the customer’s needs and the product issue.
• Respond to customer requests by phone, email, and chat.
• Provide accurate product information and service guidance.
• Handle complaints and challenging situations with professionalism, patience, and sound judgment.
• Keep customers informed throughout the service process.
• Coordinate the dispatch of replacement parts to support timely resolution.
• Monitor service activity and follow issues through completion.
• Work with internal departments to resolve customer and product concerns efficiently.
• Maintain accurate service records and customer information.
• Document troubleshooting steps, decisions, and outcomes.
• Conduct product and service training for new and existing customer accounts.