Tier 1 Technical Support Specialist

Western Express•Nashville, TN

4d•Onsite

About The Position

The Tier I Technical Support Specialist provides first-line technical support for internal and external users supporting Western Express’s fleet and business operations. The role offers hands-on experience with phones, networks, devices, and business systems, along with training and a potential path to other IT roles. The position requires in-person, in-office attendance in Nashville, Tennessee.

Requirements

High school diploma or GED.
Zero to two years of experience in IT, help desk, or technical support; school, certifications, home labs, and personal projects count.
Comfort working in Windows operating systems.
Basic knowledge of Microsoft Office and Outlook (Microsoft 365).
A calm, professional approach when helping people, especially under pressure.
A strong desire to learn and grow technical skills.

Nice To Haves

Experience setting up and configuring laptops and desktops.
Familiarity with ScreenConnect, Spiceworks, RingCentral, Microsoft 365, or Active Directory.
CompTIA A+, Network+, or similar certifications, or working toward one.

Responsibilities

Provide first-level technical support to internal and external users by phone and remote session.
Support the internal phone system day to day.
Set up user accounts and access across multiple internal systems.
Troubleshoot connectivity issues on the MPLS Wide Area Network (WAN).
Set up and support iSeries printers.
Provision and troubleshoot mobile phones.
Set up, configure, and troubleshoot laptops and desktops.
Take remote control of user computers when needed to resolve issues.
Document issues and escalate cases to the appropriate team when needed.