Tier 1 Support Specialist

Charleston ENT & Allergy • Charleston, SC

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About The Position

Charleston ENT & Allergy is seeking a Tier 1 Support Specialist to provide hands-on technical support to end users throughout its medical practice. The role supports staff across 16 offices and two ambulatory surgery centers in Charleston, Dorchester, Columbia, and Beaufort counties, including travel to sites for assessments and troubleshooting. The specialist handles helpdesk tickets and supports hardware, software, phones, IT equipment, and the NextGen EHR. The position also involves ordering and configuring equipment, managing user onboarding and offboarding, supporting remote access, and collaborating with the IT Team and NextGen Support Team on technology and workflow implementations. The successful candidate enjoys working with people and can explain technical solutions to nontechnical staff.

Requirements

• Enjoy working with people.
• Be comfortable communicating technical solutions to nontechnical users.

Responsibilities

• Oversee and respond to helpdesk tickets.
• Provide hands-on hardware, software, and phone support for IT equipment, including laptops, desktops, and peripherals, as well as NextGen (EHR).
• Travel to various practice sites to perform assessments and troubleshoot issues.
• Order and configure new equipment.
• Onboard and offboard user accounts.
• Provide remote access support.
• Work with the IT Team and NextGen Support Team to implement new technology and workflows.
• Communicate technical solutions to staff at all levels of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed