Tier 1 Support Specialist
About The Position
Charleston ENT & Allergy is looking for a Tier 1 Support Specialist to join our growing team! Our Support Specialists are valued members of the practice, providing critical hands-on support for end-users at all levels of the organization. This includes everything from responding to service tickets to answering calls and questions from our staff. CENTA is growing, and with 16 offices and 2 ambulatory surgery centers across Charleston, Dorchester, Columbia, and Beaufort counties, traveling to various sites and performing on-the-spot assessments and troubleshooting comes with the territory. Core duties include overseeing helpdesk tickets, providing hands-on hardware, software, and phone support for IT equipment (laptops, desktops, peripherals, etc.) and NextGen (EHR), ordering and configuring new equipment, onboarding and offboarding user accounts, remote access support, and work closely with the IT Team and NextGen Support Team to implement new technology and workflows. As a member of CENTA’s support team, you’ll play a vital role behind the scenes, working with users at all levels of the organization to resolve technological issues (as well as the occasional “user error”). Because there is so much interaction with our staff, the successful candidate will genuinely enjoy working with people and be comfortable communicating technical solutions to non-techies. This is an exciting opportunity to be part of a thriving medical practice and to support the systems that enable CENTA to deliver an unparalleled patient care experience. Apply today to join the largest private ear, nose, & throat practice in South Carolina—and counting!
Requirements
- Genuinely enjoy working with people
- Comfortable communicating technical solutions to non-techies
Responsibilities
- Responding to service tickets
- Answering calls and questions from staff
- Overseeing helpdesk tickets
- Providing hands-on hardware, software, and phone support for IT equipment (laptops, desktops, peripherals, etc.) and NextGen (EHR)
- Ordering and configuring new equipment
- Onboarding and offboarding user accounts
- Remote access support
- Working closely with the IT Team and NextGen Support Team to implement new technology and workflows
- Resolving technological issues (as well as the occasional “user error”)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
