Tier 1 Support Specialist

Job Details • Lakewood, CO

1d • Onsite

About The Position

Astor & Sanders Corporation is seeking a Tier 1 Support Specialist for a full-time, onsite position in the Lakewood, Colorado area. The specialist provides first-tier hardware and software support for Windows and some Mac desktops and laptops, responds to assistance requests, troubleshoots user and device issues, and follows established processes for escalation and service-request documentation.

Requirements

• Six months of technical support experience, or no experience if the candidate has a vocational technical school certificate (HDI).
• Experience with Microsoft Windows.
• Experience using the Microsoft Office suite.
• Strong written and oral communication skills.

Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops.
• Troubleshoot user accounts, software, and hardware problems.
• Escalate problems to designated support levels using defined processes.
• Respond to all requests for assistance.
• Log and report each service request.
• Close out trouble calls.
• Perform other duties as assigned.

Benefits

• Generous paid time off (PTO) and all federal holidays off.
• Comprehensive health and dental insurance coverage.
• Retirement savings plan.
• Pre-tax benefit programs.
• Wellness and work-life support.
• Professional development.
• Performance and referral bonuses.
• Life and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed