Technical Support Analyst I
About The Position
The Technical Support Analyst I assists employees with IT issues and tracks requests in help desk software. Support may include troubleshooting user access, software, hardware, and telephone issues; replacing or installing hardware; building or rebuilding computers; managing network and voicemail accounts; configuring telephone extensions; contacting vendors; and activating and distributing cell phones and other equipment. The role also trains users on laptops, tablets, reporting, and file encryption. The position assists with day-to-day management of servers, networks, and telephone systems, including software and operating system upgrades, performance adjustments, and monitoring and logging system performance. It also maintains policy and procedure documentation and performs other duties as assigned. The position is based in Fort Collins, Colorado, and requires up to 40% travel across the Front Range, along with an on-call rotation ranging from every other week to one week per month as needed.
Requirements
- High school diploma.
- One year of help desk experience.
- Ability to lift and carry a minimum of 30 pounds.
Responsibilities
- Answer help desk calls, record them in help desk tracking software, and go out on support calls.
- Provide support, maintenance, and troubleshooting for servers, laptops, workstations, printers, peripheral equipment, and software.
- Load software and apply software fixes and updates.
- Configure and maintain telephony and WAN/LAN systems.
- Provide one-on-one end-user training and occasional small-group training.
- Manage communication devices, including activating and distributing cell phones and other individual equipment.
- Monitor and log system performance across platforms.
- Add new users and modify distribution lists.
- Maintain policy and procedure documentation.
- Participate in the after-hours on-call rotation, ranging from every other week to one week per month as needed.
- Travel up to 40% across the Front Range.
- Perform other duties as assigned.
Benefits
- Employer pays over 90% of employee medical premiums in some plans.
- Health Savings Account with employer funding of $1,000 for single coverage or $2,000 for family coverage.
- Paid time off, vacation pay, sick leave, and Extended Illness Bank; 18 days in the first year for full-time team members.
- Seven paid holidays and an additional floating holiday.
- 403(b) retirement plan with a 50% employer match up to 8% of total compensation.
- Company-paid life and AD&D insurance.
- Education reimbursement program.
- Clinical career ladders.
- Certification pay.
- Team member referral program.
- Team member service awards.
- Early wage access.
- Legal and identity protection.
- Leadership development training programs.
- Career and logo wear.
- Two free, confidential benefit programs intended to help with logistical and financial challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
