Technical Support Associate

SIGNATURE SOLAR LLC • Sulphur Springs, TX

2h • $0 - $18 • Onsite

About The Position

The Technical Support Associate provides customer support by handling incoming phone calls and emails, troubleshooting customers’ equipment issues, and addressing inquiries. The role works in a fast-paced environment to examine, question, and resolve complex technical issues accurately and effectively.

Requirements

• Commitment to customer empathy.
• Ability to critically analyze, research, and verify information using online resources and manuals.
• Desire to be a team player and willingness to learn and master new technical topics.
• Commitment to a 40-hour work week with a rotating Saturday shift.

Nice To Haves

• Ability to thrive in a fast-paced environment, adapt to changing priorities, and deliver timely customer solutions.
• Excellent verbal and written communication skills to explain technical concepts clearly and concisely.
• Two or more years of customer service experience is a plus.

Responsibilities

• Manage a high volume of incoming customer phone calls and emails.
• Analyze, question, and troubleshoot technical issues, ensuring an accurate understanding of customers’ problems.
• Guide customers through step-by-step troubleshooting processes and communicate clearly to resolve technical problems accurately.
• Communicate technical information effectively to customers.
• Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed