Technical Support Associate
About The Position
The Technical Support Associate provides technical assistance and workflow support to the Commercial Service, Marketing and Production team. The position is based in HUB International’s Norwell, Massachusetts office on a hybrid schedule. Duties include supporting production and account managers, processing commercial insurance documentation and transactions, maintaining account systems, and helping ensure accurate work and excellent customer service. The role requires office work experience, familiarity with automated systems and Microsoft Office, and the ability to obtain a Property and Casualty license after hire.
Requirements
- Work experience in an office environment.
- Ability to obtain a Property and Casualty license after hire.
- Experience with automated systems and Microsoft Office products.
- Excellent organizational, interpersonal, and communication skills.
- Ability to work in a team environment.
Responsibilities
- Support production and account managers with proposals and policy summaries.
- Enter data in insurance company automation systems.
- Handle account correspondence and clerical processing, including applications, attachment processes, pre-renewal data collection, and agency management system input.
- Process certificate of insurance requests that cannot be forwarded to the certificate processing team.
- Obtain loss reports from insurance carriers and provide them to account managers, producers, and marketing staff.
- Process quotations and binders for Workers Compensation Pool business and Flood Insurance for Commercial Lines clients.
- Maintain the cancellation and reinstatement system for commercial accounts.
- Invoice commercial policies.
- Check policies and process endorsements for automobile and workers compensation insurance policies.
- Develop familiarity with forms and paperwork, including their intent and purpose.
- Implement a quality-control review process to ensure quality work and excellent customer service.
- Conduct business with an understanding of the company’s business and earnings implications.
- Perform other responsibilities as assigned by the manager.
Benefits
- Medical, dental, vision, and prescription drug coverage
- Health plan reimbursement program
- Health Savings Account and Flexible Spending Accounts
- 401(k) savings plan
- Life and disability plans
- Long-term care
- Employee Assistance Program
- Wellness program
- Identity theft protection, group legal, accident, critical illness, and pet insurance
- Low-cost loan program and student loan resources
- Vacation, holiday, sick, and personal time off
- Flexible work arrangements
- Dress for Your Day policy
- Comprehensive onboarding and continuing education
- Structured training, licensing support, and ongoing development opportunities
- Retirement savings matching
- Paid parental leave
- Wellbeing program
- Eligible bonuses, equity, and commissions for some positions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
