Technical Support Technician (Hybrid)
About The Position
Motorola Solutions is hiring a technical support professional for its CMSO Software Enterprise Technical Support group, which delivers technology and tools to the public safety sector. The PremierOne Support team deploys and supports products including Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing. The role supports and configures critical hardware and software implementations for public safety customers. It involves resolving critical customer issues, diagnosing system-level software, networking, and third-party components, and maintaining operational availability of local and remote customer implementations. The position works with internal technical and engineering groups and includes a rotational off-hours on-call responsibility for emergency system restoration. The posting describes this as a remote role in the United States, although its supplied title labels it hybrid. The work schedule includes nights, weekends, and holidays. The role requires passing a stringent fingerprint background check under the U.S. Department of Justice CJIS Security Policy and legal authorization to work indefinitely in the United States; employer work-permit sponsorship is unavailable. Travel is under 10%, and relocation is not provided. The salary range is $90,000–$110,000.
Requirements
- Bachelor’s degree or at least 3 years of relevant experience; the description also welcomes equivalent practical experience.
- Configure and maintain MS SQL Server and MS Windows Server environments.
- Use MS Ops Manager and desktop operating systems to identify performance bottlenecks.
- Troubleshoot network and infrastructure issues, including basic routing, firewalls, and security rules.
- Diagnose, isolate, and resolve multifaceted software and hardware issues.
- Represent the organization and manage customer relationships professionally.
- Participate actively in rotational off-hours duties for system-critical issues.
- Be able to obtain background clearance as required by government customers.
- Have legal authorization to work indefinitely in the United States; employer work-permit sponsorship is not available.
Nice To Haves
- Advanced expertise in the PremierOne Application Suite or similar high-availability public safety platforms.
- Hands-on experience with network infrastructure, F5 Load Balancers, and Fortigate firewalls.
- Deep knowledge of relational database query writing, optimization, and SQL Server indexing.
Responsibilities
- Configure and support complex hardware and software systems deployed in public safety customer environments.
- Resolve critical customer issues received by phone, email, and web portal professionally.
- Collaborate across technical groups to streamline workflows and deliver high-quality resolutions.
- Troubleshoot and analyze system-level software, networking, and third-party components.
- Identify root causes of application failures and implement corrective measures to prevent recurrence.
- Maintain continuous operational availability of local and remote customer implementations.
- Work as a self-directed technical resource and a collaborative team member.
- Share knowledge about application behavior and database performance with internal engineering groups.
- Participate in a rotational off-hours on-call schedule to support emergency system restoration.
Benefits
- Incentive bonus plans
- Medical, dental, and vision benefits
- 401(k) with company match
- 10 paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
