IT Technical Support I- HYBRID

CMTS LLC • Los Angeles, CA

4d • $86,000 - $93,000 • Hybrid

About The Position

CMTS is seeking an IT Technical Support I professional to provide comprehensive technical support services for the Airport Development Group (ADG) at Los Angeles International Airport (LAX). The role diagnoses, troubleshoots, coordinates, and resolves hardware, software, network, and system-related incidents. It provides help desk support, manages employee onboarding and offboarding, coordinates IT equipment deployments, and helps maintain airport development operations.

The position supports ADG personnel and airport facilities through service-request management, Windows and Microsoft 365 support, network troubleshooting, equipment deployments and relocations, technical training, incident coordination, documentation, and data coordination or conversion work. The role may require travel between locations on the airport campus and varying shifts based on operational needs.

Requirements

• At least five years of professional experience in IT technical support, help desk operations, desktop support, or a related technical field.
• Demonstrated experience troubleshooting computer hardware, software applications, operating systems, and network connectivity issues.
• Proficiency installing, configuring, maintaining, and troubleshooting Windows 10 and Windows 11.
• Strong working knowledge of Microsoft Office and Microsoft 365 applications, including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint.
• Experience with IT service management platforms such as Freshdesk, ServiceNow, or similar ticketing systems.
• Knowledge of LAN/WAN networks, wireless connectivity, VPN troubleshooting, and common network configurations.
• Experience supporting employee onboarding, offboarding, equipment provisioning, and workstation deployments.
• Ability to prioritize multiple technical support requests and communicate progress effectively.
• Strong written and verbal communication skills, including the ability to explain technical issues to nontechnical personnel.
• Experience managing data coordination and conversion projects.
• Ability to lift at least 40 pounds and travel between multiple locations within the airport campus.
• Flexibility to work varying shifts based on operational requirements.

Nice To Haves

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; equivalent professional experience of five or more years may be considered.
• Relevant professional IT certifications or technical credentials.
• Experience supporting IT operations in airport, aviation, infrastructure, government, or other large-scale organizational environments.
• Experience coordinating IT equipment deployments, relocations, and technical support across multiple facilities.
• Strong problem-solving, customer service, incident management, and technical documentation skills.

Responsibilities

• Provide daily help desk support to Airport Development Group personnel and respond to service requests, emails, technical issues, and system incidents.
• Diagnose and resolve hardware, software, network connectivity, and operating system issues according to established IT support procedures.
• Analyze production outages and technical incidents, assess severity and operational impact, document findings, and coordinate timely resolutions.
• Create, manage, update, and track service requests in Freshdesk, ServiceNow, or other applicable ticketing and incident management systems.
• Coordinate employee onboarding and offboarding, including workstation preparation, computer configuration, equipment deployment and recovery, and user access requests.
• Install, configure, maintain, update, patch, and troubleshoot Windows 10 and Windows 11 operating systems, drivers, and associated applications.
• Support Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams.
• Diagnose PC hardware issues involving motherboards, memory, storage devices, power supplies, and other components.
• Troubleshoot LAN/WAN connectivity, wireless networks, VPN connections, IP address conflicts, and common network infrastructure issues.
• Support the installation, replacement, configuration, maintenance, and relocation of IT hardware and software throughout airport facilities.
• Coordinate workstation deployments and employee relocations across multiple airport-campus locations.
• Provide on-site technical assistance during department-sponsored events, meetings, and other operational activities.
• Conduct computer orientation sessions and provide technical training to new hires and department staff.
• Maintain accurate technical documentation, service-ticket records, equipment information, and troubleshooting procedures.
• Communicate request status, unresolved incidents, and technical recommendations to management, end users, and other IT personnel.
• Assist with data coordination, conversion projects, and other IT-related operational initiatives.
• Collaborate with internal departments, technical teams, and airport personnel to maintain effective IT service delivery.
• Perform additional technical support duties and work alternative shifts as required by operational needs.

Benefits

• 100% company-paid medical, dental, and vision coverage for the employee.
• 100% company-paid 401(k) coverage for the employee.
• 100% company-paid life insurance and long-term disability insurance coverage for the employee.
• Career advancement and professional development opportunities.
• Bonus opportunities may be available at management's discretion, based on factors including individual performance, employee utilization, attendance, tenure, and corporate goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level