IT Technical Support I

E2 Consulting Engineers, LP•Los Angeles, CA

5d•$38 - $47•Onsite

About The Position

E2 Consulting Engineers, LP is hiring an IT Technical Support I to work at a client site and provide technical support in an indoor airport environment. The role combines help desk support, troubleshooting, and employee maintenance. It involves maintaining computer systems, software, hardware, networks, devices, connectivity, printing, and outage management, as well as handling employee onboarding and offboarding. The position requires mobility across airport sites and may involve various shifts as needed. Travel is 10%, and local candidates only.

Requirements

Bachelor’s degree in Computer Science or a related field.
Five or more years of relevant experience.
Ability to lift at least 40 pounds.
Ability to organize short- and long-term tasks and communicate task status to clients and management.
Capability to assume additional responsibilities.
Demonstrated experience managing data coordination and conversion projects.
Ability to work various shifts as needed.
Ability to travel 10%; local candidates only.
Ability to sit and stand for up to eight hours per day and move freely for up to eight hours per day.
Ability to work in an indoor airport setting.

Nice To Haves

Relevant professional licensure and certifications.

Responsibilities

Analyze, determine, and document reported production outages and incidents, and communicate them for prompt resolution.
Answer incoming Help Desk emails and handle user support calls, chats, emails, and other communications about software, connectivity, printing, and related concerns.
Follow established procedures to troubleshoot, coordinate, and resolve system or hardware incidents.
Identify, investigate, diagnose, and resolve computer software, hardware, system, and network problems.
Submit tickets for service or application requests in Freshdesk, IT Service-Now, and related tracking applications.
Complete employee onboarding and offboarding functions, including staff mobilization and demobilization.
Manage staff onboarding and offboarding processes and provide computer orientation to new staff.
Install, configure, and administer Windows operating systems, including Windows 10 and Windows 11.
Implement software and hardware installations, analyze usage, and recommend implementation or improvements.
Oversee staff deployments and relocations throughout the airport footprint.
Diagnose and resolve hardware component failures, including issues involving motherboards, power supplies, memory, and storage devices.
Identify and resolve common LAN/WAN problems, including cabling faults, switch/router configuration errors, and IP conflicts.
Deploy, troubleshoot, and provide user support for standalone Microsoft Office and Microsoft 365.
Determine the severity, impact, and nature of incidents.
Apply security patches, system updates, and driver updates.
Troubleshoot network performance and connectivity, including wireless networks and VPN issues.
Perform upgrades, replacements, and configurations.
Provide IT support at Division-wide sponsored events.
Provide on-the-job training to new department staff members.
Organize short- and long-term tasks and communicate task status to clients and management.
Demonstrate the ability to lift at least 40 pounds and meet the stated physical demands.