IT Technical Support I

E2 Consulting Engineers•Los Angeles, CA

3d•Onsite

About The Position

E2 Consulting Engineers, LP is hiring an IT Technical Support I to work at a client site in an indoor airport environment. The role combines help desk support, troubleshooting, and employee maintenance. It is responsible for maintaining computer systems, software, hardware, networks, devices, connectivity, and printing, as well as managing outages and employee onboarding and offboarding. The position provides user support through calls, chat, email, and other communication channels; diagnoses and resolves software, hardware, and network issues; documents and tracks incidents and requests; installs and configures equipment and software; and supports staff deployments and relocations across the airport. The role also provides computer orientation to new staff and on-the-job training to department staff. The position requires mobility between airport campus sites and may require various shifts. Local candidates only; travel is 10%.

Requirements

Bachelor’s degree in Computer Science or a related field.
At least 5 years of relevant experience.
Ability to lift at least 40 pounds.
Ability to organize short- and long-term tasks and communicate task status to clients and management.
Ability to assume additional responsibilities.
Demonstrated experience managing data coordination and conversion projects.
Ability to be mobile and visit different sites on campus to provide technical support.
Proficiency installing, configuring, and administering Windows 10 and Windows 11 operating systems.
Experience with productivity tools including Word, Excel, PowerPoint, and Outlook, and collaboration solutions such as OneDrive and Teams.
May be required to work various shifts as needed.

Nice To Haves

Relevant professional licensure and certifications.

Responsibilities

Analyze, determine, and document reported production outages and incidents, and ensure they are communicated and resolved promptly.
Respond to incoming Help Desk emails and support calls, chats, and other user communications about software, connectivity, printing, and related concerns.
Follow established procedures to troubleshoot, coordinate, and resolve system- or hardware-related incidents.
Identify, investigate, and resolve user problems with computer software and hardware, including initial analysis, diagnosis, and troubleshooting.
Submit tickets for service and application requests in Freshdesk, IT Service-Now, and other tracking applications.
Complete onboarding and offboarding functions for staff being mobilized or demobilized, and manage those processes.
Oversee staff deployments and relocations at locations throughout the airport footprint.
Install and configure hardware and software, and analyze usage to recommend implementation or improvements.
Provide computer orientation to new staff.
Diagnose and resolve hardware component failures, including issues with motherboards, power supplies, memory, and storage devices.
Identify and resolve common LAN/WAN issues, including cabling faults, switch/router configuration errors, and IP conflicts.
Deploy, troubleshoot, and provide user support for standalone Microsoft Office and Microsoft 365.
Determine the severity, impact, and nature of incidents.
Apply security patches, system updates, and driver updates.
Troubleshoot system and network problems, including wireless network and VPN connectivity, and diagnose and resolve hardware or software faults.
Perform upgrades, replacements, and configurations.
Provide IT support at Division-wide sponsored events.
Provide on-the-job training to new department staff members.