IT Technical Support I- HYBRID

CMTS LLC • Los Angeles, CA

2d • Hybrid

About The Position

CMTS is seeking an IT Technical Support I professional to provide comprehensive technical support services for the Airport Development Group (ADG) at Los Angeles International Airport (LAX). The role diagnoses, troubleshoots, coordinates, and resolves hardware, software, network, and system-related incidents to help maintain airport development operations. It also provides help desk support, manages employee onboarding and offboarding activities, and coordinates IT equipment deployments.

The position supports ADG personnel and airport facilities, working with internal departments, technical teams, and airport personnel. The role may involve travel between multiple locations on the airport campus, on-site assistance for department activities, and varying or alternative shifts based on operational requirements.

A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent professional experience of five or more years may be considered. The listed salary range is $86,000–$93,000 annually. CMTS also describes opportunities for professional development and advancement, a collaborative team environment, and company-paid employee insurance coverage.

Requirements

• At least five years of professional experience in IT technical support, help desk operations, desktop support, or a related technical field.
• Demonstrated experience troubleshooting computer hardware, software applications, operating systems, and network connectivity issues.
• Proficiency installing, configuring, maintaining, and troubleshooting Windows 10 and Windows 11.
• Strong working knowledge of Microsoft Office and Microsoft 365 applications, including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint.
• Experience with IT service management platforms such as Freshdesk, ServiceNow, or similar ticketing systems.
• Knowledge of LAN/WAN networks, wireless connectivity, VPN troubleshooting, and common network configurations.
• Experience supporting employee onboarding and offboarding, equipment provisioning, and workstation deployments.
• Ability to prioritize multiple technical support requests and communicate progress effectively.
• Strong written and verbal communication skills, including the ability to explain technical issues to nontechnical personnel.
• Experience managing data coordination and conversion projects.
• Ability to lift at least 40 pounds and travel between multiple locations within the airport campus.
• Flexibility to work varying shifts based on operational requirements.

Nice To Haves

• Relevant professional IT certifications or technical credentials.
• Experience supporting IT operations in airport, aviation, infrastructure, government, or other large-scale organizational environments.
• Experience coordinating IT equipment deployments, relocations, and technical support across multiple facilities.
• Strong problem-solving, customer service, incident management, and technical documentation skills.

Responsibilities

• Provide daily technical help desk support to Airport Development Group personnel, responding to service requests, emails, technical issues, and system-related incidents.
• Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and operating system issues in accordance with established support procedures.
• Analyze production outages and technical incidents, assess severity and operational impact, document findings, and coordinate timely resolution.
• Create, manage, update, and track service requests using Freshdesk, ServiceNow, or other applicable ticketing and incident management systems.
• Coordinate employee onboarding and offboarding, including workstation preparation, computer configuration, equipment deployment, user access requests, and equipment recovery.
• Install, configure, maintain, and troubleshoot Windows 10 and Windows 11, including updates, security patches, drivers, and associated applications.
• Provide technical support for Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.
• Diagnose and resolve PC hardware issues involving components such as motherboards, memory, storage devices, and power supplies.
• Troubleshoot LAN/WAN connectivity, wireless networks, VPN connections, IP address conflicts, and common network infrastructure issues.
• Support installation, replacement, configuration, maintenance, and relocation of IT hardware and software throughout airport facilities.
• Coordinate workstation deployments and employee relocations across multiple airport-campus locations.
• Provide on-site technical assistance during department-sponsored events, meetings, and other operational activities.
• Conduct computer orientation sessions and provide technical training to new personnel and department staff.
• Maintain accurate technical documentation, service ticket records, equipment information, and troubleshooting procedures.
• Communicate service request status, unresolved incidents, and technical recommendations to management, end users, and IT personnel.
• Assist with data coordination, conversion projects, and other IT-related operational initiatives.
• Collaborate with internal departments, technical teams, and airport personnel to maintain effective IT service delivery.
• Perform additional technical support duties and work alternative shifts as required by operational needs.

Benefits

• 100% company-paid medical, dental, and vision insurance coverage for the employee.
• 100% company-paid 401k coverage for the employee.
• 100% company-paid life insurance coverage for the employee.
• 100% company-paid long-term disability insurance coverage for the employee.
• Career advancement and professional development opportunities.
• Collaborative and growth-focused team environment.
• Competitive compensation.
• A bonus may be granted at management's discretion, based on factors including performance, utilization, attendance, tenure, and corporate goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level