Technical Support Jobs

About The Position

Requirements

• High school diploma or G.E.D. equivalent.
• 1 year of related work experience.

Nice To Haves

• No supervisory experience.
• None

Responsibilities

• Activating key Sheraton public space features and programming including the Community Table, Studios, Booths, and the Coffee Bar & More.
• Providing guests with access to workspaces.
• Verifying guests' technical support needs are met.
• Ensuring guests have access to food & beverage.
• Providing other ad-hoc services through seamless coordination with other departments and functions.
• Responding to guest’s requests for professional services (e.g., print shops, graphic designers) by leveraging the property’s Community Management databases, or identifying appropriate providers.
• Supporting the staffing of events or programming planned in the public space by the Community Management Team.
• Reporting accidents, injuries, and unsafe work conditions to manager.
• Completing safety training and certifications.
• Following all company policies and procedures.
• Ensuring uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information.
• Protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Anticipating and addressing guests’ service needs.
• Assisting individuals with disabilities.
• Thanking guests with genuine appreciation.
• Speaking with others using clear and professional language.
• Preparing and reviewing written documents accurately and completely.
• Answering telephones using appropriate etiquette.
• Developing and maintaining positive working relationships with others.
• Supporting the team to reach common goals.
• Listening and responding appropriately to the concerns of other employees.
• Complying with quality assurance expectations and standards.
• Standing, sitting, or walking for an extended period of time or for an entire work shift.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
• Performing other reasonable job duties as requested by Supervisors.

Benefits

• Equal opportunity employer
• Access to opportunity
• Environment where unique backgrounds are valued and celebrated
• Non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.