Technical Support Engineer I (Mendix)

Energy Solutions - USA•Chicago, IL

1d•Remote

About The Position

Energy Solutions is seeking a motivated and technically skilled Technical Support Engineer (Mendix Trainee) to join their growing team. This role involves collaborating closely with colleagues and developers to resolve technical issues and support the software systems used for incentive distribution and reporting for clean energy technologies. The position requires a strong foundation in programming fundamentals, a problem-solving mindset, and a team-oriented approach. This role offers a blend of hands-on technical troubleshooting, collaboration with development teams, and opportunities for growth into Mendix development through structured training and certification. The successful candidate will report to the Software Support Manager.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
Minimum 1 year of experience in software technical support (enterprise application support preferred).
Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).
Familiarity with REST APIs, JSON, and modern integration concepts.
Experience with Jira Software and other Atlassian products (or similar issue tracking systems).
Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.
Collaborative mindset with a desire to learn and mentor.
Self-motivated, detail-oriented, and comfortable managing multiple priorities.

Nice To Haves

Familiarity with Jira, Confluence, Slack, and SharePoint.
Experience with Python scripting or similar programming languages.
Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices.
Background in energy efficiency, clean energy, or renewable energy programs.
Prior exposure to low-code development platforms such as Mendix.

Responsibilities

Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
Deliver user training and guidance on new or existing features in a clear and approachable manner.
Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
Document and investigate user-reported bugs, escalating appropriately when needed.
Support internal teams with advanced issue triage and occasional data updates.
Recognize recurring issues, flag them for resolution, and contribute to process improvements.
Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
Maintain accurate records of support activities and contribute to shared team documentation.
Complete Mendix training and achieve developer certification within 6 months.
Contribute to the development of minor features and bug fixes using the Mendix platform after certification.
Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.