Technical Support I

Deluxe • Fort Worth, TX

1d

About The Position

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. Fields support calls from merchants by opening, notating, and completing trouble tickets. Consults with users to determine steps and procedures taken to identify and resolve the problem. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with other staff to research and resolve problems. Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.

Requirements

• HS/GED
• Some experience with technical or customer service, or related support experience
• Experienced with Microsoft Office Suite or related software
• Must be 18 years of age or older

Nice To Haves

• 2 years of experience with technical or customer service, or related support experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with or the ability to quickly learn an array of computer hardware and software

Responsibilities

• Taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction
• Fielding support calls from merchants by opening, notating, and completing trouble tickets
• Consulting with users to determine steps and procedures taken to identify and resolve the problem
• Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborating with other staff to research and resolve problems
• Collaborating with programmers to research, explain errors and resolve or recommend modifications to correct problems

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees