Technical Support Specialist I

AcuityInc•Crawfordsville, IN

8h•Hybrid

About The Position

Acuity Inc. is a market-leading industrial technology company that uses technology to solve problems in spaces, light, and more. Through its two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), the company designs, manufactures, and markets products and services that make a valuable difference in people’s lives. Acuity Inc. focuses on customer outcomes and drives growth and productivity to increase market share and deliver superior returns. The Company is based in Atlanta, Georgia, with operations across North America, Europe, and Asia, and is powered by approximately 13,000 associates. This position may be based anywhere in the United States and includes travel as part of the responsibilities. This position requires on-site presence in Crawfordsville, IN, following a hybrid work model, and must report to the office every business day. The Technical Specialist will support Acuity's Indiana Production Facility (IPF) and provide day-to-day support necessary for maintaining production and manufacturing efficiencies. This role will work with Test Development Engineering to resolve EOL test software issues, validate new automated test systems, report tester HW and SW bugs, and ensure their resolution prior to release to production. Additionally, the role is responsible for upgrading existing test systems, providing timely production support to manufacturing, and supporting initiatives to improve quality, reduce cost, and increase throughput and efficiencies.

Requirements

High School diploma plus relevant knowledge and experience or equivalent.
Good communication, problem-solving, and technical knowledge.
Minimum 6 months to 1 year of experience in a relevant role.
Knowledge and experience or familiarity with automatic production tests for electronics.
Strong desire to learn and grow.
Knowledge in Microsoft Office Suite.

Nice To Haves

Experience in manufacturing or electronics is a plus.
Associate's Degree in a technical field.
1-2 years’ experience in a production facility.
Familiarity with production test equipment.
Continuous improvement and team mindset, teachable and works well with others.

Responsibilities

Resolving production EOL test issues and escalating complex issues to higher-level or other support teams.
Perform regular EOL test systems maintenance, install new PCs, update test software and validate to ensure functionality and optimum performance.
Provide production test support, troubleshoot EOL test failures.
Support Quality team’s initiatives, goals and objectives, ensuring products are tested correctly to prevent escapes to our customers.
Support troubleshooting and root cause of production test system fault, deploy, test, and validate improvements and contribute to CAPA, and 5 Whys initiatives.
Work collaboratively with Test Development Engineering to validate and release new test systems into production.
Support continuous improvement events such as Kaizen and 5S.
Train test systems users in new hardware, software, or best practices to improve their technical literacy and efficiency.
Assist test systems users in resolving hardware, software, or network issues.
Monitoring performance of new testers deployed for new products, ensuring issues detected are mitigated without past due action or down time.
Support new product introduction and launch to production.
Work with local vendor and fab house to create testing jigs to reduce cost.
Create LPM for new ci codes.
New hire orientation.
Assist in the creation/compilation and upload of luminary model codes for LPM creation.