Technical Support Engineer I
About The Position
The Technical Support Engineer I is responsible for providing leading edge technical support to Indium Corporation’s customers, potential customers, and sales staff. This role involves providing expert technical assistance and guidance to resolve soldering process-related issues, collaborating with account managers and other engineers to develop strategies for customer retention and acquisition, and utilizing in-depth knowledge of Indium Corporation’s materials and surface mount technology (SMT) processes. The engineer will also provide product and process training, execute process optimization and product characterization using SimLab and partner equipment, and develop strong technical relationships with industry partners and suppliers. Additionally, the role supports the Marketing and Marcom departments in new material development and promotional material creation, communicates technical insights across departments, assists in test method development, and maintains expertise in various soldering processes and SMT industries. The engineer will participate in material scale-up, share technical knowledge internally, engage in professional societies and industry standards development, build relationships with key customers, and present technical papers and presentations. Other duties and special projects as assigned.
Requirements
- Technical undergraduate degree (BS in Engineering, Chemistry, Physics, Metallurgy, or Materials Science)
- Demonstrated technical competency
- Strong interpersonal, communication and presentation skills
- Ability to work cooperatively and effectively in a cross-functional team environment
- Ability to travel with limited notice
- Proficient in Word, Excel, PowerPoint
Nice To Haves
- Experience with JMP or Minitab
- Language skills in Spanish and/or Chinese
Responsibilities
- Provide expert technical assistance and guidance to Indium Corporation’s customers and potential customers to resolve soldering process-related issues
- Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business
- Utilize in-depth knowledge of Indium Corporation’s materials and surface mount technology (SMT) process, coupled with knowledge and capability in statistical analysis and DOE’s, to optimize the use of Indium Corporation’s soldering materials in the customer’s process
- Provide product and process training to customers, within Indium Corporations, and at industry conferences
- Using Indium Corporation’s SimLab, as well as equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium Corporation’s soldering materials to meet/exceed defined performance requirements
- Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers
- Provide technical support to Indium Corporation’s Marketing department in the development of new materials and test methods to characterize them
- Provide technical support to Indium Corporation’s Marcom department in the development of promotional materials such as literature, websites, exhibits, etc.
- Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium Corporation including R&D, Quality, Manufacturing and Technical Support
- Assist in the development of internal and external test methods
- Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT industries, including, but not limited to, solder paste printing, dispensing, 3-D inspection, placement, reflow, dipping, X-Ray, ICT, and rework
- Participate in scale-up of soldering materials in development
- Disseminate/share key technical knowledge within Indium Corporation via reports and/or participation in weekly/monthly group meetings
- Participate in applicable professional societies, industry consortia, and industry standards development groups to promote Indium Corporation’s image, maintain contact with industry leaders/experts and determine performance requirements for Indium Corporation’s new and existing materials
- Build strong technical relationships with targeted individuals at Indium Corporation’s largest current and target customers
- Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions
- Perform other duties and special projects as assigned
Benefits
- health, dental, and vision insurance
- PTO
- retirement plan
- volunteer opportunities
- paid holidays
- overtime opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
