Technical Support Engineer Tier I
About The Position
Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.
Requirements
- Foundational understanding of Microsoft Windows operating systems
- Interest in troubleshooting software and resolving patching issues
- Basic exposure to PowerShell (e.g., reading or running simple scripts)
- Familiarity with macOS and/or Linux environments
- Understand basic software installation processes (installers, setup steps, configurations)
- Experience in customer service, helpdesk, or IT support roles
- Strong communication and problem-solving skills
- Motivated to learn and grow within a technical support role
- Introductory knowledge of Active Directory or Group Policy
Nice To Haves
- Exposure to patch management or endpoint management tools
- Basic familiarity with system logs or tools like Windows Event Viewer
- Exposure to Windows Server environments
- Basic understanding of IT security principles
- Ability to identify and troubleshoot failed patch installations
- Familiarity with software deployment and configuration using install switches
- Ability to review and interpret logs and event data
Responsibilities
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
Benefits
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
