Client Support Analyst

Pereview Software • Dallas, TX

10h • Onsite

About The Position

Pereview Software is looking for a Client Support Analyst to join their high-performing team. In this role, the analyst will serve as the link between clients and internal teams to ensure clients can fully utilize Pereview by resolving issues quickly, providing training, and sharing training and enablement materials. The ideal candidate enjoys problem-solving, thrives on organization, and has a knack for engaging and collaborating with clients.

Requirements

• 2+ years of experience in technical support or client success roles
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly
• Clear and empathetic communication skills, both written and verbal with a client-first mindset
• Experience with ticketing and CRM systems (e.g., Zendesk, HubSpot, Wrike, Jira, ServiceNow)
• Strong understanding of SLAs and experience managing client expectations
• Ability to work independently while collaborating effectively with cross-functional teams
• Bachelor’s degree (business or finance preferred)

Nice To Haves

• Previous experience in a client-facing role with enterprise clients
• Knowledge of web technologies (APIs, cloud platforms, databases, networking)
• Experience supporting SaaS clients with complex integrations
• Commercial Real Estate or Asset Management experience

Responsibilities

• Taking a first pass on all client submitted support tickets
• Managing a queue of multiple tickets across our expanding client base
• Diagnosing and resolving technical issues across APIs, integrations, and platform features
• Managing situations that require real-time solutions and set clear expectations on resolution plans
• Collaborating with internal and external stakeholders to drive resolutions
• Delighting clients and driving positive CSAT scores
• Escalating complex issues to engineering or technical teams while maintaining ownership of client communication
• Building and sustaining strong relationships with cross functional departments
• Documenting solutions and contribute to a knowledge base for self-service support

Benefits

• Health, Vision, and Dental benefits
• 401k – 4% Company match
• Discretionary bonuses
• Discretionary Time Off – 3 weeks off annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level