Manager, Client Support

EnableComp • Franklin, TN

18h

About The Position

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCMâ„¢ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. The company has been recognized with Top Workplaces awards, Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024, and among the top one percent of companies on the Inc. 5000 list for eleven years. The Manager, Client Support is responsible for leading and managing the daily operations of the Client Support team, including direct oversight of Client Support Specialists/Representatives. This role is accountable for team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards. The Manager drives process improvement, manages escalations from the team, and coordinates with Client Delivery leadership to maintain operational alignment on client-impacting items. This role plays a key part in workforce planning, performance management, and developing the leadership capabilities of Supervisors within the team. The Manager does not have direct client interaction; all client communication is facilitated through the Client Delivery team.

Requirements

• High School Diploma or GED required
• 3–5 years of experience in healthcare operations, revenue cycle, or a related environment required
• 2+ years of people-leadership experience, including direct management of staff or team leads
• Strong understanding of reconciliation workflows, prebill work queue processes, and medical documentation operations
• Demonstrated ability to manage team performance, set goals, and drive accountability
• Strong analytical skills with the ability to interpret performance data and translate it into actionable improvement plans
• Strong computer proficiency including MS Office (Word, Excel, and Outlook)
• Timely and regular attendance
• Ability to perform each essential duty satisfactorily

Nice To Haves

• Associates or Bachelor’s Degree in Business, Healthcare Administration, or a related field preferred
• Strong people-leadership skills with a focus on developing leaders, driving accountability, and building high-performing teams
• Ability to handle large volumes of work while paying close attention to detail
• Ability to work in a fast-paced environment with a strong sense of urgency
• Demonstrated ability to manage competing priorities and deliver results across multiple workstreams
• Effectively communicate issues, problems, and results that impact timelines for project completion
• Ability to interact professionally at multiple levels within the organization, including cross-functional leadership
• Strong organizational skills and attention to detail
• Process improvement mindset with the ability to identify inefficiencies and implement scalable solutions
• Experience communicating obstacles, challenges, and developing action plans to present to leadership
• Demonstrated ability to escalate issues appropriately with clarity, context, and recommended paths forward

Responsibilities

• Lead and manage Client Support Specialists/Representatives setting clear expectations for performance, accountability, and professional development
• Own team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards
• Monitor and analyze team performance metrics, identify trends and gaps, and implement corrective action plans to drive continuous improvement
• Manage escalations from the team related to non-routine reconciliation issues, workflow barriers, complex account situations, and personnel matters
• Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Director, Client Support, supporting upstream resolution by Revenue Services
• Identify and report systemic client system issues and workflow barriers to the Director, Client Support for resolution or cross-functional escalation
• Coordinate with Client Delivery leadership to maintain operational alignment on client-impacting items, ensuring the Client Support team’s work product supports downstream delivery needs
• Ensure accurate and consistent E360 documentation standards are maintained across the team through Supervisor oversight and periodic audits
• Drive process improvement initiatives within the Client Support team, refining workflows, updating standard operating procedures (SOPs), and implementing best practices
• Ensure client support processes are documented appropriately and that all relevant parties are trained and informed of process updates
• Lead workforce planning efforts including workload distribution, capacity assessment, and staffing recommendations in coordination with the Director, Client Support
• Responsible for hiring, onboarding, and training of Client Support team members
• Conduct annual goal planning, performance reviews, and ongoing development plans for direct reports
• Develop individual contributors through coaching, feedback, and structured development opportunities
• Other duties as assigned

Benefits

• Continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people
• Investing in our employees is the key to our success
• Providing them with the tools, resources, and support they need to thrive and grow their career here
• Company is family oriented and flexible, along with understanding the balance of work, life, and fun

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees