Client Support Manager

Nimble Robotics•Haslet, TX

5d•$70,000 - $80,000

About The Position

Nimble is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with FedEx to build a national network of autonomous warehouses capable of generating many billions in annual revenue. We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you. We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids. Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), Marc Raibert (founder of Boston Dynamics), and Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles). Let’s be legendary. The Client Support Manager serves as the primary operational liaison and day-to-day support contact for assigned clients. This role is highly tactical, focusing on the immediate operational needs of the client and the warehouse floor. The CSM ensures seamless daily execution, rapid issue triage, and clear communication between clients, fulfillment operations, and key partners like FedEx. The ideal candidate thrives in a fast-paced, high-volume logistics environment and excels at coordinating daily workflows. This individual must be proactive in communicating operational statuses and ensuring all partners are aligned on daily execution plans.

Requirements

1+ year of experience in a support, operations, logistics, or fulfillment coordination role
Demonstrated ability to effectively communicate with internal Operations and external partners
Exceptional communication skills (verbal and written) and comfort in a liaison role
Highly organized with strong attention to detail and proven follow-through on tasks
Ability to manage and prioritize a high volume of concurrent daily tasks
High ownership and accountability
Proactive communication and issue triage
Operational organization and time management
Cross-functional coordination
Attention to detail and accuracy

Responsibilities

Serve as the primary operational liaison between the client, FedEx, and internal Operations
Manage day-to-day client inquiries, issue triage, and escalations related to inventory, shipping, and fulfillment
Coordinate directly with internal Operations, IT, and engineering teams to resolve immediate daily roadblocks and ensure service level agreements (SLAs) are met
Maintain open, proactive communication with clients regarding daily operational status
Act as the key point of contact for FedEx and clients
Facilitate clear and consistent communication between the client and the warehouse floor to ensure accurate execution of daily work orders and special requests
Ensure smooth onboarding of new stock-keeping units (SKUs), product lines, and promotional volumes on a tactical level
Analyze daily fulfillment Key Performance Indicators (KPIs) to identify and flag immediate operational risks
Assist the Account Manager (AM) in preparing and presenting data for client operational check-ins
Maintain structured account documentation, daily action logs, and performance records with strong attention to detail
Ensure all client commitments related to daily tasks are tracked and executed accurately