Program Assistant

Ohio Department of Administrative Services•Columbus, OH

About The Position

The Program Assistant serves as the primary contact for questions and support related to onsite and virtual education or association programs, ensuring high service levels and prompt responses. This role involves regular communication with a variety of stakeholders including justices, judges, court staff, attorneys, the public, court administrators, and the media. The position provides comprehensive administrative support to the Judicial College, encompassing tasks such as drafting correspondence, researching inquiries, compiling data, preparing reports and meeting minutes, maintaining records, recommending office procedures, coordinating daily workflow, and preparing requisitions. Additionally, the role includes various clerical duties like maintaining public areas, managing mail, overseeing course calendars, greeting visitors, and preparing mailing materials. A key responsibility is the design, drafting, tracking, editing, and publishing of Judicial College course announcements and materials, including coordinating printing orders and liaising with relevant departments. The Program Assistant is also responsible for processing registrations, creating and managing course evaluations, providing support to faculty, preparing applications for continuing education credit, and assisting with event logistics such as serving as registrar and on-site liaison. Technical support, including the setup and troubleshooting of equipment like laptops, projectors, and polling software, as well as performing quality assurance testing on online courses, are also integral parts of this position.

Requirements

High school diploma or general education degree (GED) and 2 years of experience required
Bachelor's degree and 0 years of experience required

Responsibilities

Serves as the contact for questions and support related to onsite and virtual education or association programs, ensuring high service levels and prompt responses.
Engages in regular communication with justices, judges, court staff, attorneys, public, court administrators, and the media.
Supports the Judicial College with tasks like drafting correspondence, researching inquiries, compiling data, preparing reports and meeting minutes, maintaining records, recommending office procedures, coordinating daily workflow, and preparing requisitions.
Performs clerical duties like maintaining public areas, opening mail, managing course calendars, greeting visitors, copying, and preparing mailing materials.
Designs, drafts, tracks, edits, and publishes Judicial College course announcements and materials.
Coordinates printing orders and liaises with the print shop and public information office.
Receives, processes, and submits registration information for courses and meetings, updating databases accordingly.
Creates, prepares, compiles, and sends course evaluations.
Prepares and sends faculty confirmation and thank you letters.
Prepares and submits applications for continuing education credit approval and reports course completions.
Serves as registrar, on-site liaison, and transports course materials and A/V equipment for Judicial College courses and meetings.
Uses technological tools (laptops, applications, multimedia projectors, PowerPoint, polling software, etc.), sets up, tests, and troubleshoots equipment.
Performs quality assurance testing on online courses.