Program Assistant

Brightli•Hannibal, MO

18h•Onsite

About The Position

Join our team at Preferred Family Healthcare as a TAY Adult Administrative Support Specialist, supporting our Transition-Age Youth (TAY) Adult Team. This key team member coordinates and monitors non-clinical operations for the multidisciplinary team, ensures timely and accurate client intake, and provides vital receptionist and triage services to support communication between clients, families, and clinicians. The ideal candidate thrives in a dynamic environment and has a passion for client-centered care and team collaboration.

Requirements

Education or experience in human services, office management, or a related field
Demonstrated ability to manage administrative duties in a healthcare or social services setting
Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint
Detail-oriented with excellent organizational and communication skills
Ability to remain calm in high-stress situations and effectively manage multiple priorities
Strong interpersonal skills with a commitment to client service and team collaboration
Ability to maintain confidentiality and handle sensitive information appropriately

Responsibilities

Organize daily, weekly, and monthly schedules for clients and team operations
Act as a key communication hub between the team and clients/families, including triaging calls
Participate in daily team staffing and coordinate client intake and referrals
Maintain and organize client charts and ensure documentation meets organizational standards
Prepare statistical and tracking reports; maintain data logs for admissions/discharges
Manage office inventory, vehicle logs, and equipment maintenance
Coordinate landline and cellular communications accounts
De-escalate symptomatic client behavior and support clients in crisis situations
Provide general administrative support and serve as the public-facing representative of the team
Maintain confidentiality and handle sensitive client information with professionalism

Benefits

29 Days of PTO
Eligibility for HRSA Loan Repayment
Employee benefits package - health, dental, vision, retirement, life, & more
Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within