OSC Technician, Network (Day)(1913)

CoreSite•Los Angeles, CA

1d•Onsite

About The Position

As a member of CoreSite’s Operations Support Center (OSC) team, and reporting to the OSC Network Manager, the OCS Network Technician will be responsible for a variety of IP and Telecom Engineering support, performing network related troubleshooting and configuration. Management of network and facility maintenance scheduling, customer and staff maintenance inquiries, and monitoring a wide variety of systems and devices on various platforms. The role will be able to manage small projects independently. We are currently hiring for the Day Shift: 8:00am - 4:00pm Sunday - Thursday

Requirements

A flexible schedule with the ability to work onsite, non-standard business hours and weekends as needed
Familiar with Computerized Maintenance Management Systems
Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration
Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc.
Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.
Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.
Good understanding of the OSI Reference Model
Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks
Experience working with SONET network elements
Experience working with DWDM
Good understanding of Peering or experience working with Internet Exchange Points
Experience dealing with Tier 1 & 2 carriers, ISPs, etc.
Understanding of copper and fiber cabling
Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems
Excellent written and verbal communications skills
Strong attention to detail and organizational skills
Strong problem solving and troubleshooting skills
Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio
Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures and work well under pressure
Proven ability to work independently with little supervision
Ability to take initiative and work with a sense of urgency that puts the customer first
Ability to type 50 wpm; general computer skills are essential
Experience working in a data center environment
At least 3 years of networking experience with Brocade and Cisco OS or equivalent
At least 3-5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred

Nice To Haves

Bachelor's or trade school degree preferred

Responsibilities

Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required
Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications
Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)
1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)
2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)
Continuous improvement of overall network to strengthen network reliability and scalability
Provide support on special requests such as rDNS name change, sFlow data, traffic utilization
Manage IPAM Database
Participate in the documentation of network configurations, procedures and troubleshooting steps
Review/Implement maintenance requests and analyze for risk to customers from a global perspective - Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications. Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
Responsible for monitoring CoreSite’s Data Center network equipment, critical systems and infrastructure. Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems. Escalate high risk alarms if required
Provide dedicated alarm monitoring for specific maintenance events as they occur. Work directly with the local field operations team performing the maintenance to ensure the MOP is adhered to and uptime is maximized.
Provide Tier 2 troubleshooting input during an event related to the power and cooling plant
Manage facilitation of a high severity incident bridge -Determine appropriate resources to engage and notify to join the bridge. Provide OSC incident notifications to the appropriate groups impacted. Deliver internal incident broadcast to Senior Management. Maintain incident records during an event
Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate
Provide day-to-day customer support as needed while on shift
Provide day-to-day support and training to CoreSite team members related to the network
Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management
Travel to other CoreSite data center for onsite support and/or maintenance
Promote and demonstrate the behaviors consistent with CoreSite’s culture and values
Other projects and duties as assigned

Benefits

First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna
Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15% discount
16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
Free parking or a company contribution toward a public transit pass
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
Technology Stipend: $100 monthly stipend
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
Pet Insurance: Keep your furry friends healthy and happy
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
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LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos