Network and Systems Administrator Level 2 On Site

Global It Communications Inc•Los Angeles, CA

4d•Onsite

About The Position

We seek a skilled IT Support Specialist to manage and enhance our technology operations. This role involves handling incoming and outgoing communications, including calls, chats, and trouble tickets, while providing client and staff-friendly, professional, and solution-oriented support. The ideal candidate will maintain confidentiality of sensitive information and offer technical assistance for systems, network technology, and applications. We are looking for a critical thinker, well-spoken, presentable, and organized individual who takes initiative, works well under pressure, and thrives in environments where multitasking is key. The candidate should demonstrate a high level of customer service and professionalism and have experience supporting technology in the hospitality industry, looking for an opportunity to join a growing technical team and company.

Requirements

B.S. in Computer Science or equivalent.
3 years in customer service within a tech environment.
Proficient in Windows, Windows Server, Active Directory, and networking technologies (LAN, WAN, VPN, wireless networking, and virtualization technologies).
Knowledge of system recovery and disaster recovery planning is essential.
Strong organizational, communication, and problem-solving abilities, especially in high-pressure situations.
Ability to install low-voltage cabling, read technical documentation, and conduct research on PC issues.
Experience supporting users in a distributed network is necessary.
Highly responsible, reliable, and detail-oriented with a focus on guest needs.
Ability to work well in a team and think creatively to solve complex problems.
Willingness to stay updated on emerging technologies and security risks.
Experience with hardware troubleshooting and the deployment of standard computer images.
Strong understanding of TCP/IP networks and current network protocols.

Nice To Haves

Experience in an IT role at an MSP and hotel setting is preferred.
Desired certifications include MCSA, MCSE, CCNA, CCNP, Network+, Security+, and A+.
(MCSA: Windows 10+ or MCITP: Enterprise Desktop Administrator on Windows 10)
Familiarity with Microsoft products for centralized management and hotel applications: MSP, RMM, MDR, EDR, (Microsoft Office Suite, Resy, ResDiary, Opera, RezQueue, Open Table, Book A Table, and Phone system administration).

Responsibilities

Ensuring continuous access to essential business applications, supporting on-site and remote event technology needs, and overseeing daily IT operations in accordance with company standards.
Deploying, managing, and monitoring all IT systems, including servers, networks, and end-user devices.
Diagnosing and resolving hardware and software issues.
Conducting routine maintenance and installing/configuring new devices.
Complying with company security policies.
Managing inventory.
Collaborating with the Cybersecurity team to address alerts and document issues.
Ensuring compliance with PCI, HIPAA, and CMMC policies.
Maintaining user accounts.
Following change management procedures.
Performing regular and emergency backups and managing mobile device platforms.
Monitoring file, print, web, and database server systems.
Supporting network hardware and resolving issues promptly.
Communicating updates to users, managing issues until resolution.
Creating, maintaining, disabling, resetting, and deleting user accounts and passwords.
Staying updated on new technologies, earning new certificates annually, reporting on new technologies, and assisting with annual compliance activities.
Availability for weekends, holidays, and nighttime support as needed.
All other duties as required.