Solution Center Analyst

Durango Casino & Resort • Las Vegas, NV

1d • Onsite

About The Position

Responsibilities include managing and supervising daily tasks, projects, objectives and resources within property IT. Service areas include, but are not limited to, software and hardware troubleshooting, software application product installation, computer hardware installation, telecommunication support, internet connectivity support associated with Station Casinos’ electronic functionality, and other responsibilities as assigned. Assist the Solution Center Manager in all aspects of Solution Center operations. Participate in departmental planning and improvement initiatives. Oversee Team Member activities, including scheduling, task distribution, and performance monitoring. Contribute to the training and development of Solution Center Team Members. Assist with the recruitment, onboarding, and performance management of new Team Members. Provide support and guidance to Team Members in resolving technical problems and ensuring adherence to Company policies and procedures. Contribute to maintaining and documenting Solution Center standards, policies, and procedures. Participate in quality assurance processes to ensure efficient and effective service delivery. Foster a positive and productive work environment within the Solution Center team. May participate in investigating business solutions and opportunities under the direction of the Manager.

Requirements

• Minimum two (2) years experience in a supervisory capacity, preferably in a technical support call center setting.
• Proficiency in relevant I.T. tools and technologies.
• Experience in managing projects effectively, and utilizing resources appropriately to ensure a timely, quality product.
• Must have a valid Nevada Driving License and reliable transportation.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Responsible for coaching and disciplining Team Members who are not meeting Station Casinos standards and expectations.
• Position requires twenty-four (24) hour per day availability, daily work schedule.

Nice To Haves

• Bachelor’s Degree in Computer Science related field or equivalent work experience preferred.

Responsibilities

• Manage and supervise daily tasks, projects, objectives and resources within property IT.
• Provide software and hardware troubleshooting.
• Perform software application product installation.
• Perform computer hardware installation.
• Provide telecommunication support.
• Provide internet connectivity support associated with Station Casinos’ electronic functionality.
• Assist the Solution Center Manager in all aspects of Solution Center operations.
• Participate in departmental planning and improvement initiatives.
• Oversee Team Member activities, including scheduling, task distribution, and performance monitoring.
• Contribute to the training and development of Solution Center Team Members.
• Assist with the recruitment, onboarding, and performance management of new Team Members.
• Provide support and guidance to Team Members in resolving technical problems and ensuring adherence to Company policies and procedures.
• Contribute to maintaining and documenting Solution Center standards, policies, and procedures.
• Participate in quality assurance processes to ensure efficient and effective service delivery.
• Foster a positive and productive work environment within the Solution Center team.
• Investigate business solutions and opportunities under the direction of the Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level