Team Lead Jobs

About The Position

Requirements

• Six years of claims experience, or an equivalent combination of education and experience, including two years of claims supervisor experience.
• High school diploma or GED.
• California workers compensation claim handling experience.
• SIP Certified.

Nice To Haves

• Bachelor's degree from an accredited college or university.
• Professional certification applicable to the line of business.

Responsibilities

• Supervise multiple teams of examiners and technical operations colleagues, delegate duties, and ensure proper licensing and documentation standards.
• Provide technical and jurisdictional guidance on claims adjudication, including quality reviews and reserve evaluations for high-cost or complex claims.
• Act as a second-level appeal authority for client and claimant issues and implement final decisions.
• Identify trends, issues, and process-improvement opportunities; advise management and coordinate related projects.
• Monitor third-party and sensitive claims, including litigated and vocational rehabilitation cases.
• Maintain professional client relationships and provide recommendations and written summaries as needed.
• Ensure examiners accurately code and document claims.
• Manage workloads, provide training, monitor individual claim activities, and maintain regular diaries for complex or high-exposure cases.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• Medical, dental, and vision coverage.
• 401(k) and matching.
• Paid time off (PTO).
• Disability and life insurance.
• Employee assistance.
• Flexible spending account or health savings account.
• Additional voluntary benefits.