Team Lead- Stuart

Rocky's Ace Hardware•Stuart, FL

About The Position

The Team Lead is instrumental in store operations and plays a key role when the Store Manager and Assistant Manager are absent. Team Leads ensure high standards of helpful customer service and direct projects and responsibilities delegated by the Store Manager.

Responsibilities

Open and close the store when the Store Manager and Assistant Manager are absent.
Handle safety and security responsibilities as assigned.
Oversee tasks assigned to the store team.
Assist with training the store team to support strong performance and customer service.
Oversee the store team in the Store Manager’s absence to support strong performance and customer service.
Assist with inventory maintenance and general housekeeping.
Oversee merchandise receiving, shipment processing, store stocking, and management of cash and receivables according to company procedures, as assigned or in management’s absence.
Work with the management team to achieve established sales and productivity goals.
Assist in maintaining store equipment and fixtures in good working condition.
Work with management to develop and execute ideas and activities to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Set an example by consistently providing excellent customer service to Rocky’s customers.
Resolve customer complaints in a timely, courteous, and discreet manner.
Authorize acceptance of checks and other items in accordance with company policy.
Help process weekly hot sheets and price adjustments, ensuring store bin tagging is completed promptly.
Attend mandatory monthly store meetings.
Perform other responsibilities as assigned by store management.