Team Lead- Stuart

Rockys Ace Hardware•Stuart, FL

18h

About The Position

The Team Lead supports store operations and plays a key role when the Store Manager and Assistant Manager are absent. The role helps uphold high standards of customer service and oversees projects and responsibilities delegated by the Store Manager.

Responsibilities

Open and close the store when the Store Manager and Assistant Manager are absent.
Handle safety and security responsibilities as assigned.
Oversee tasks assigned to the store team and support team training to promote strong performance and customer service.
Oversee the store team in the Store Manager’s absence.
Assist with inventory maintenance and general housekeeping.
Oversee merchandise receiving, shipment processing, stocking, and management of cash and receivables according to company procedures, as assigned or in the absence of management.
Work with the management team to meet established sales and productivity goals.
Help maintain store equipment and fixtures in good working condition.
Work with management to develop and execute ideas and activities to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Set an example by consistently providing excellent customer service to customers.
Resolve customer complaints in a timely, courteous, and discreet manner.
Authorize acceptance of checks in accordance with company policy.
Help process weekly hot sheets and price adjustments, ensuring store bin tagging is completed promptly.
Attend mandatory monthly store meetings.
Perform other responsibilities as assigned by store management.